What are the responsibilities and job description for the Technical Support Specialist position at Mitchell Martin?
Title : Technical Support Specialist
Location : Southeastern U.S. Region
Employment Type : Contract
Description :
The Technical Support Specialist is responsible for IT installation, support, coordination, training, problem-solving, and resolving various hardware and software issues.
Under the general supervision of leadership, this role will support multiple locations, providing technical assistance to staff and ensuring smooth IT operations.
Required Skills :
Strong customer service skills, demonstrating professionalism and a problem-solving approach.
Experience monitoring and resolving helpdesk tickets promptly and professionally.
Ability to install and support computer and tablet hardware, including peripheral devices such as monitors, point-of-sale equipment, printers, scanners, and disk drives.
Experience installing and maintaining network equipment, including wireless access points and telephony devices.
Ability to provide primary support for access control systems and troubleshoot related issues.
Experience diagnosing and resolving system hardware, software, and user-related issues.
Ability to evaluate hardware and software for efficiency, reliability, and compatibility with existing infrastructure.
Strong communication skills to train users on equipment and software usage.
Experience troubleshooting software and hardware failures and implementing solutions.
Familiarity with remote desktop management tools and software deployment.
Capability to create and manage desktop and laptop images.
Ability to maintain accurate inventory records of hardware, software, and peripherals.
Strong analytical and troubleshooting skills for resolving technical issues efficiently.
Proven ability to adapt to new technologies and implement best practices.
Desired Skills :
Experience supporting enterprise applications such as customer relationship management (CRM) or financial software solutions.
Working knowledge of account management and permission settings within enterprise directory services.
Familiarity with common operating systems, including various versions of Windows and macOS.
Hands-on experience with imaging system tools.
Strong teamwork, task management, and time management skills.
Effective research and reporting capabilities.
Ability to troubleshoot network and telecommunications connectivity issues.
Outstanding customer service and interpersonal communication skills.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Technical Support Specialist?
Sign up to receive alerts about other jobs on the Technical Support Specialist career path by checking the boxes next to the positions that interest you.
