What are the responsibilities and job description for the Supervisor Inside Sales position at MITER Brands?
Summary
The Insides Sales Supervisor is responsible for the overall supervision of the Inside Sales and Front Desk team members. The Insides Sales Supervisor assists and develops direct reports to ensure daily, weekly, monthly & quarterly goals are achieved. The Supervisor has direct responsibility for onboarding, training, developing, disciplining, and rewarding all department employees. The Supervisor resolves customer service issues and may performs the duties of a Insides Sales Representative as necessary, including, but not limited to, processing customer orders and generating quotes.
What You'll Do
- Oversees the performance of the Insides Sales Department to ensure objectives like customer satisfaction & order-entry accuracy are consistently met or exceeded.
- Creates and executes performance objectives
- Conducts quarterly employee performance reviews.
- Interviews, hires, recognizes & disciplines employees as needed
- Adheres to safety policies and procedures related to all facets of the job.
- Reviews all necessary data & reports in order to plan work activities, schedule appropriate personnel and distribute the workload.
- Provides quality customer order support for Milgard customer base.
- Processes, reviews and requests system generated acknowledgements and orders.
- Communicates professionally with Milgard customers and internal customers regarding product and business issues.
- Supports the order process by working extensively with other departments individually and in regularly scheduled meetings.
- This position frequently works cross-functional and cross-location teams for Milgard initiatives
Who You Are
- Minimum 3 years prior supervision and employee management experience required
- Previous call center experience preferred
- Previous window sales and/or Insides Sales preferred
Who We Are
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
