What are the responsibilities and job description for the IT Manager position at Mitsubishi Electric US?
Mitsubishi Electric Trane HVAC US LLC is looking for an IT Manager in Suwanee, GA.
POSITION SUMMARY
The IT Manager oversees the IT Helpdesk Team and manages operations of servers, end-user computer systems, mobile devices, and network services while maintaining SLA standards. The ideal candidate combines technical expertise, mentorship, and collaboration skills to deliver high-quality customer service to end-users.
ESSENTIAL FUNCTIONS
The essential functions of the position include, but are not limited to the following :
IT Infrastructure and Operations
- Manage IT team members who provide support to local and remote users for software and hardware issues pertaining to desktop and network computer systems, administer, and maintain phone and voicemail system.
- Monitor IT cases ensuring quality resolution of all incidents and / or appropriate escalation while meeting SLA metric expectations and KPI's.
- Manage both METUS teams and 3rd party partners in the maintenance, support, development and deployment of Hardware, Software, Network, Phone / voicemail, and Security solutions along with patching and replacement.
- Research and provide feedback on new software and hardware as applicable to the METUS business.
- Align with the METUS key business objectives, making sure opportunities to add value are properly prioritized
- Perform other duties as assigned
Network and System Administration
Project Management
System Performance Monitoring
User Training and Documentation
People Leadership
QUALIFICATIONS :
The base pay range for this position at commencement of employment is expected to be between $104,000 and $143,000 per year, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid [parental / disability / emergency / etc.] leave, if eligible.
ABOUT MITSUBISHI ELECTRIC TRANE HVAC US
Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent - 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions® and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort and control.
The family of brands supported by METUS includes : Mitsubishi Electric Cooling & Heating, Trane® / Mitsubishi Electric and American Standard® Heating & Air Conditioning Mitsubishi Electric. More information is available at www.metahvac.com . We offer an excellent compensation and benefits package including 401(K).
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company's legal duty to furnish information.
Click here to view the EEO is The Law Poster and the supplement .
Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meus.mea.com or by calling 714.229.3813.
Salary : $104,000 - $143,000
