Operations Analyst - Trade Finance

Position Overview: 

We are seeking a detail-oriented and diligent Operations Analyst to support our Trade Finance business unit. In this role, you will ensure the smooth execution of operational processes related to both receivables and payables facilities, supporting efficient workflows and mitigating risks. The ideal candidate will have a keen eye for accuracy, a strong understanding of trade finance and working capital structures, and a commitment to upholding operational standards.  

Commitment to Internal Control: 

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages. 

Essential Duties and Responsibilities: 

(List in order of time spent) 

• Transaction Processing:
  • Support the setup of new finance facilities within our front-end technology application, as well as playing a critical role in the funding, offer acceptance, and reconciliation processes to ensure transactions are accurately and efficiently processed and reconciled.
• Data Maintenance/Reporting:
  • Update and maintain accurate records in internal systems, ensuring data integrity across all trade finance transactions, including reporting to internal and external stakeholders.
• Quality Assurance:
  • Implement and maintain control checks to ensure high levels of accuracy and compliance in transaction processing, identifying and correcting any errors promptly.
• Customer Support:
  • Respond to internal and external inquiries related to trade finance processes, financing requests, reporting queries, and provide accurate information and troubleshooting as needed.
• Continuous Improvement:
  • Propose adjustments to existing processes to help optimize efficiency and accuracy, while adhering to established workflows.

KPI’s (Key Performance Indicators): 

• Accuracy and Compliance
  • Transaction Accuracy Rate, Regulatory Compliance, Audit Findings
• Operational Efficiency
  • Turnaround Time (TAT), Automation Utilization Rate, Process Improvement Initiatives 
• Risk Management
  • Dispute Resolution Time, Credit Limit Utilization 
• Productivity Metrics
  • Transaction Volume per Analyst, Task Completion Rate, Training and Development
• Customer Satisfaction
  • Client Query Response Time, Client Satisfaction Score (CSAT), Issue Resolution Effectiveness 
• Financial Metrics
  • Cost per Transaction, Revenue Contribution, Fee Leakage Prevention,
• System and Data Management
  • Data Accuracy Rate, System Downtime, MIS Reporting Timeliness
• Cross-functional Collaboration
  • Collaboration Score, Resolution Time for Cross-Team Issues

Responsibility and Decision-Making Authority: 

Act independently; Decision-making within Company policy. 

Management/Supervisory Responsibilities: 

• N/A.

Qualifications: 

• Strong attention to detail and accuracy.
• Proficiency in trade finance documentation and standard procedures.
• Excellent organizational and time-management skills.
• Effective written and verbal communication skills.
• Advanced knowledge in MS Office i.e. MS Excel; experience with trade finance software is a plus.

Education and Experience: 

• Associate or bachelor’s degree in finance, business administration, or a related field, or equivalent experience. 
• One or more years of experience in operations, ideally within trade finance, working capital, or a similar financial services environment.

Licensing and Certification: 

• N/A. 

Tools and Equipment Used:  

• Personal computer, copier, phone, and other typical office equipment.

Working Hours: 

• Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel: 

• Occasional travel related to attendance at industry seminars.

Physical Demands: 

• Digital dexterity and hand/eye coordination in operation of office equipment.
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person.
• Body motor skills sufficient to enable incumbent to move from one office location to another.