Salesforce Project Leader

We will consider candidates near our Itasca IL, Norwalk CT offices or possibly remote.

Position Overview:

At Mitsubishi HC Capital America, Inc. (MHCA), the Salesforce Project Leader is responsible for the success of projects and clients, and they act as a business consultant, project manager, and technical expert. The Salesforce Project Leader will combine technical expertise with strong leadership and communication skills to ensure that Salesforce implementations align with organizational goals.

As a key member of the IT team, you will be responsible for planning, maintaining accountability, and managing resources to deliver a project successfully for our stakeholders.

Commitment to Internal Control:

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.

Essential Duties and Responsibilities:

• Provide end-to-end project management and ownership.
• Collaborate with internal teams to design, develop, and implement Salesforce related projects.
• Build, maintain, and develop effective relationships with internal and external stakeholders.
• Agree on project objectives and measures of success, including time and budget, for a Salesforce project.
• Responsible for planning, allocating tasks, and executing the projects at hand.
• Set and track project milestones; manage and account for unforeseen delays, and realign schedules and expectations as needed.
• Manage client expectations.
• Deliver practical solutions on time and on budget.
• Manage project teams including software developers. Lead and guide technical staff, and act as a liaison between them and senior management.
• Communicate project status to stakeholders and know how to say things the right way.
• Identify risks and issues so we prevent “fires” before they occur.
• Work with agile and other methodologies.
• Establish and implement project communication plans, providing status updates to affected staff and key stakeholders.
• Helping identify and implement process improvements, so we improve our current processes and not repeat the same mistakes.
• Identify and resolve project issues quickly or escalate as appropriate.
• Conduct post-project evaluations.
• Review, analyze and evaluate business requirements to design the most appropriate technology solutions.
• Present potential technical solutions to MHCA leadership and business leaders on the technical and business value of proposed solutions.
• Keep up to date on latest technologies, standards, and tools in areas relevant to the rapidly changing digital environment in financial services.
• Ability to excel in a performance-driven, fast-paced, and competitive atmosphere and thrive in challenging environments and enjoy juggling competing priorities.
• Must be creative, curious, and energized when designing and executing process optimization.
• Handle other duties, responsibilities and special projects as assigned or needed.

KPI’s (Key Performance Indicators):

• Complete projects on time, on budget, while maintaining quality.
• Provide Salesforce guidance to both IT and the business across MHCA.
• Meet stakeholder expectations.

Responsibility and Decision-Making Authority:

Act independently; Decision-making within Company policy.

Management/Supervisory Responsibilities:

N/A

Qualifications:

• Experience in commercial leasing, and/or other financial application systems.
• Equipment Finance knowledge would be a bonus.
• 5 years working on implementation of the Salesforce.com application.
• Thorough understanding of project management principles and planning.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Ability to influence groups of people to complete a project in a timely manner without direct authority.
• Firm understanding of SFDC infrastructure and configuration in Sales Cloud.
• Experience with Agile/Scrum methodologies.
• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to reason about complex problems and provide clear solutions.
• Exposure to a variety of technologies, including object-oriented techniques/principles, database design, application & web servers.

Desired qualifications:

• Service Cloud Experience.
• Experience/Community cloud experience a bonus.
• Marketing cloud experience a bonus.
• Expertise with any Marketing automation tool, Conga, DocuSign and AppExchange Products.
• 3 years of Salesforce.com administration and customization.
• Advanced level of proficiency in Salesforce.com administrative tasks such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards.
• One or More SFDC Certifications demonstrating current knowledge as an administrator.
  • SFDC Administrator and Advanced Administrator Certifications.

Competencies:

• Oral and written communications.
• Ability to listen.
• Ability to transmit information.
• Interpersonal communications.
• Ability to work in a team.
• Detailed oriented.
• Organized.
• Problem solving abilities.

Education and Experience:

• Bachelor's degree in business, engineering, technology, or equivalent experience.
• 5 years of experience as a project leader on Salesforce projects.

Licensing and Certification:

N/A

Tools and Equipment Used:

• Personal computer, copier, phone, and other typical office equipment.

Working Hours:

• Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel:

• Occasional travel to branch offices or seminars may be required.

Physical Demands:

• Digital dexterity and hand/eye coordination in operation of office equipment.
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person.
• Body motor skills sufficient to enable incumbent to move from one office location to another.

The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The position is (exempt) and the salary will be between $136,500.00 and $175,000.00 with an opportunity to earn (a discretionary annual bonus).

The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

- Medical, Dental, and vision plans

- 401(k) and matching

- Paid Time Off

- Company Paid Life Insurance

- Employee Assistance Program

- Training and Development Opportunities

- Employee Discounts