What are the responsibilities and job description for the Customer Relationship Management Administrator position at Mitsubishi Logisnext Americas?
About Us :
Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role :
The CRM Specialist will be responsible for managing the company's CRM system, which encompasses everything from dealer administration through creating reports and metrics required by management to measure and drive the business. The specialist will also lead small projects with vendors and dealers to enhance functionality, resolve issues and upgrade the system.
What you will do :
- CRM Management – Overall responsibility for keeping the CRM system updated, including accounts, contacts, permissions, users, dashboards, promotions and goals.
- Workflow Management - Create / maintain / troubleshoot system workflows.
- Onsite technical admin for internal and external users
- Business system integrations - Oversight of system integrations including MLA's ERP system BPCS, dealer portal (LiftNet 2.0), support center (Lift Central), and business to business integrations with dealers.
- Create and distribute business intelligence to MLA Management Team. Gather requirements from management and executives for reports from CRM and IBM Cognos while ensuring data quality and accuracy.
When & Where :
What you need to have :
What would be nice to have :
What we offer :
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer / Veterans / Disabled
Agency Disclaimer :
Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.
