What are the responsibilities and job description for the Supervisor - ETRM Applications position at Mitsui?
Department/Division: Middle Office - ETRM
Location: Houston, TX
Reports Directly To: VP - Enterprise Risk Management
FLSA Status: Exempt
SUMMARY:
The Supervisor/Manager, ETRM Applications provides business and technical support to Allegro ETRM system and other applications relative to the trading organization. This role engages with Trading, Scheduling, Risk Management, Settlements and Accounting departments, as well as external vendors and consultants. This role leads the ETRM Application Team in the completion of system enhancements and projects within Allegro. This role also designs solutions through technical and business acumen to meet needs of the trading organization. This position is responsible for adhering to IT Change Management policy and Risk Management policy, practices and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Supervise team of trading support analyst(s), respond to escalated inquiries, and prioritize and assign tasks to ensure targets are met. Train ETRM application support analyst(s) and develop them by providing experiential growth opportunities and regular feedback.
- Timely resolve issues in energy trading and risk management systems across commodities of power, gas, and crude through the support of Allegro and integrations with NetSuite, Adapt2, Globalview, ICE, and CME
- Maintain user support, vendor communications, installations, testing, documentation, diagnosis, resolution of problems, monitoring, alerting, troubleshooting, patching, upgrading, custom report creation, and performance turning of the applications systems.
- Responsible for managing the lifecycle of the trading application from selection, implementation, project execution, continuous improvement to decommission.
- Work closely with Commercial, Scheduling, Risk Management, Settlements and Accounting teams to prioritize, investigate, and troubleshoot application and data issues.
- Manage issues with software vendors, and proactively communicate with both vendors and users to drive tasks to completion within approved budget.
- Follow change management policies and procedures related to Allegro
- Ensure technical manuals are updated, perform database refreshes, coding, testing and implementation processes.
- Ensure tracking and management of ETRM related help desk tickets and communicate status at weekly scrum meetings.
- Ensure reporting of metric data regarding tickets, resolution, issues, and project status for monthly management reports.
- Stay up to date on emerging industrial trends, applications, standards, and databases and provide recommendations about future planning and implementation.
- Other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Highly motivated, self-starter with ability to work independently with little to no supervision.
- Demonstrated ability to quickly adapt to an evolving and growing business.
- Excellent understanding of trading concepts relative to gas, power, crude trading, scheduling, operations, risk management, settlements and accounting.
- Exceptional attention to detail and ability to multi-task and prioritize effectively in a fast-paced, high energy trading environment.
- Possess refined interpersonal verbal and written communication skills, including writing and telephone communication skills.
- Ability to work in a collaborative team with the goal of enabling the business as the top priority.
- Allegro System Certification a plus
EDUCATION & EXPERIENCE:
- Bachelors degree in Computer Science, MIS, or related field preferred or equivalent related work experience.
- Minimum 5 years experience in an energy trading company
- Minimum 5 years experience with Allegro architecture (front, middle, back office modules), Right Angle, Endur, or similar top-tier ETRM system with experience implementing enhancements, patches and/or upgrades. Experience in Allegro highly preferred.
- Minimum 2 years experience managing team and projects.
- Highly proficient in VBA, SQL and/or C#
LANGUAGE SKILLS:
- Fluent verbal and written skills in English.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical demands include:
- Prolonged periods of sitting and may need to routinely move around to communicate with different groups
Benefits & Perks
- Medical, Dental, Vision benefits
- 401K and Company Match
- Tuition Reimbursement
- Generous PTO Policy
- Breakroom Snacks / Beverages
Position Competencies
- Job Knowledge
- Organizational Skills
- Analytical Skills
- Management Effectiveness
- Reporting
- Organizational Relations
- Problem Solving
Disclaimer:
- This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.
- MEMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
