What are the responsibilities and job description for the Assistant Manager of Dining Administration position at MITSUKOSHI (U.S.A.), INC.?
ESSENTIAL JOB FUNCTIONS:
- Assists Dining Admin Manager, Operation Manager/Assistants to ensure all Restaurant business goals are met including operating cash-flow target and sales budget.
- Aligns with Dining Admin Manager, Operation Manager to assist them to arrange and create work-schedule for Teppan and Shiki-sai.
- Assists Dining Admin Manager to align with Dining Operation Manager to collect Guests comments/ perspective and share to Chef, Sous-Chef for creating new menu/ updating existing menu.
- Assists Dining Admin Manager to create CR seminar presentation files to assist/ support Dining Operation Manager.
- Aligns with Operation Admin/ PR and Dining Operation Manager to plan and promote sales. (Sales-Promotion, social media, etc.)
- Collects guests’ information from Dining Operation Manager and devise the sales plan & strategy as following guests characteristics with Dining Operation Manager
- Collects points of monthly/ weekly/daily sales review and share to Dining Admin Manager.
- Communicate with Chef/ Sous-Chef/ Executive Chef, Dining Operation Manager and find the best way to achieve sales/ gross-profit target with Dining Admin Manager.
- Support operation of Dining when to be needed.
- Other duties related to Dining as assigned.
OTHER JOB FUNCTIONS:
- Direct, motivate and assist the dining team to support the internal customers.
- Perform yearly reviews to ensure the dining team is performing to the best of their ability.
- Constantly identifying risks in the restaurant and reports these to the Manager –Facilities & Safety.
- Identifies immediate dangers to employees, Guests, and the facility and take corrective actions promptly.
- Follow company policies and procedures as told in the handbook.
- Perform other duties as needed.
PHYSICAL EFFORT:
- Must be able to lift 30 lbs.
- Hearing
- Sitting
- Standing
- Lifting
- Walking
- Seeing
- Reaching
- Seeing
- Able to smell and identify orders
- Able to work with fingers
WORKING CONDITIONS:
- Moderate Noise
- Restaurant environment
QUALIFICATIONS:
- Bachelor’s degree in hospitality or a related field or
- Associate degree and Two (2) years of restaurant
- Ten (10) years of supervisory experience in the restaurant
- Bi-lingual and knowledge of Japanese Cuisine, preferred but not needed
- Strong analytical and problem-solving
- Attention to detail is a must.
OTHER QUALIFICATIONS:
- Able to effectively communicate verbally in English with superiors, colleagues, Guests, and individuals inside and outside the Company.
- Able to work effectively and relate well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits professional manners in dealing with others and works, to maintain positive working relationships.
- Able to do basic arithmetic which includes subtraction, addition, division, multiplication and counting of items. The employee must also be able to analyze and solve simple problems
- Able to read and analyze written information
- General understanding of employment laws
- Possession of knowledge and ability to use Microsoft Office software, Word and Excel
- SERV Safe Certificate
JOB SUMMARY:
This position is responsible for the operations of the restaurants at the Japan Pavilion. This position must practice and follow the Company’s service motto, “OMOTENASHI, which means “Hospitality with Sincerity” and that each Guest receives a “Magical” dining experience. This individual is responsible for organizing manpower and materials with the Mitsukoshi standards to achieve maximum Guest satisfaction and resulting operating profit.
