Sales Assistant

Sales Assistant

We are seeking a full-time Sales Assistant to support the day-to-day sales operations of Mitten Extracts. This person will be based at our Lansing HQ and will act as the communication hub for our sales team, ensuring customer messages are handled promptly and orders are processed accurately. The ideal candidate is highly organized, friendly, proactive, and has experience in administrative support or sales.

About Us:

Mitten Extracts is the #1 cannabis vape company in Michigan, specializing in the manufacturing and wholesale of vapes, edibles, pre-rolls, and flower. Known for our innovation, quality, and consistency, we’ve built trusted relationships with top dispensaries across the state. As we continue to grow, we’re looking for passionate, driven individuals to join our team and help us scale while staying true to our roots.

As the Sales Assistant at Mitten Extracts, you will serve as the operational backbone of our sales department, ensuring internal alignment, timely communication, and seamless execution. If you're passionate about organization, enjoy solving problems before they arise, and take pride in being a reliable point of contact for both team members and clients, this role is for you. You’ll directly support revenue-generating efforts and help strengthen our client relationshipsacross Michigan.

Essential Duties and Responsibilities:

• Client Communication & Support

Serve as the first point of contact for customer inquiries via email, text, and phone. Respond promptly and professionally while ensuring consistent follow-up.

• Order Processing & Tracking

Accurately receive and process customer orders. Coordinate internally with production, inventory, and logistics teams to ensure timely fulfillment and delivery.

• Invoicing & Payment Tracking

Generate and send invoices to customers. Track open balances, follow up on unpaid invoices, and maintain accurate sales records.

• CRM & Data Management

Maintain customer information and activity logs in CRM platforms and internal tracking tools. Ensure all account details are current and properly documented.

* Sales Reporting
Assist in the preparation and distribution of weekly and monthly sales reports. Help identify trends, performance insights, and reorder opportunities.

• Customer Engagement & Promotions

Share product launch announcements, promotional materials, and reorder recommendations with customers. Support branded outreach and customer loyalty initiatives.

• Cross-Department Coordination

Liaise with internal departments (production, compliance, logistics) to align sales expectations and execution.

* Administrative Sales Support
Support the Sales Director and sales team with scheduling, preparing sales presentations, and coordinating trade shows or client-facing events.

• Event Support & Representation

Assist with planning and execution of industry events, on-site vendor visits, or Mitten-hosted promotional activities as needed.

* Product Knowledge & Internal Communication
Stay informed on current products, pricing, availability, and inventory movement. Communicate relevant updates to customers and team members.

Qualifications:

• Previous administrative or sales support experience (cannabis industry experience is a plus).
• Strong communication and organizational skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Friendly, proactive, and detail-oriented.
• Comfortable working on-site at our Lansing HQ and in a collaborative team setting.
• Familiarity with Google Workspace and basic sales or CRM tools preferred.
• Ability to work independently and collaboratively in a growing, fast-paced environment.

Reports to: Product Development - Sales

Location: Dimondale, MI (Greater Lansing Area). Onsite 5 days/week

Starting Salary: $70,000

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the team member is regularly required to stand; walk; sit and talk or hear.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $70,000