Customer Service Specialist/Inside Sales Support

*** This is NOT a retail customer service position ***

Inside Sales Support and Customer Service

SCOPE:

The Customer Service Specialist is the first point of contact to ensure high quality services to Mizuho Amecia customers. This position is responsible for investigating, resolving complex issues and processes regarding expediting orders, complaints, and product inquiries.

ESSENTIAL JOB FUNCTIONS:

Essential duties and responsibilities include, but are not limited to, the following:

1. Understands, supports and follows the Corporate Vision, Mission & Values Statements.

2. Understands, follows and supports Mizuho’s internal quality system policies, procedures and applicable external regulations.

• Ensures compliance with export and global medical device regulations. Prepares all export documentations and record filing.

3. Acts as liaison between Mizuho management and dealers/distributors.

• Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and professional manner.
• Assists the internal sales force and dealers in resolving complex customer issues.

4. Answers the phone and processes orders.

• Addresses customer issues and responds to their requests in a timely manner.
• Issues quotes.
• Issues RGA numbers and processes returns.

5. Compiles department activities and reports them to higher management.

• Maintains critical databases, such as the Customer Maintenance Files.

6. Assists the Accounts Receivable to resolve credit and collection issues.

7. Works with the Inventory Control Department: coordinates consignments, leased equipment, and trial and sets.

8. Documents and maintains current Customer Service procedures.

9. Sources new sales opportunities through inbound lead follow-up, outbound cold calls, emails and data analyses

10. Teams up with channel partners (Regional Business Managers, sales reps, etc.) to build pipelines and close deals.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties are performed while sitting at a desk, walking, bending, squatting, lifting, carrying, pulling and pushing within the office area and warehouse will be required as needed on a daily basis. Required duties include operating a computer frequently (about 85% of the time), reading, writing and communicating email correspondence (about 60%), and using a telephone (about 10% of the time).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job duties are performed in an office and warehouse environment utilizing standard office equipment such as a computer, and telephone. The noise level in the work environment is usually low to moderate.

MINIMUM QUALIFICATIONS - The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Ability to use computer applications related to work, including Word, Excel, Outlook and Power Point

2. Excellent verbal and written communication skills

3. Pleasant telephone speaking voice in dealing with customers and the general public

4. Ability to multitask with accuracy in a fast-paced environment.

5. Knowledge of the medical device industry is a plus, though not essential.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Do you need a visa sponsorship from your employer?

Experience:

• Customer service: 2 years (Required)
• Office: 3 years (Required)

Ability to Commute:

• Union City, CA 94587 (Required)

Work Location: In person

Salary : $24 - $28