THD Digital Specialist

Company Overview

Founded in 1910is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as anleader with repeatedrecognitions byCorporate Knights for clean capitalism and others.

Job Overview

A Technical Help Desk (THD) Digital Specialist is a recognized expert of multiple KONE digital solutions in terms of process, development and overall support. Serves as the primary support person and subject matter expert for assigned digital offerings. Responsible to develop competencies of the digital services in their own frontline in collaboration with other functions such as Sales, Engineering, Learning & Development as well as our end user customers and technicians.

Are you ready to make your next career move to join our team as our THD Digital Specialist  for KONE Americas in KONE Allen, TX ?

Do you enjoy addressing an issue andanalyzing any identified issues with digital services?

Does acting as a first point of escalationwhen new solutions are deployed in the frontline motivate you?

Do you thrive in areas where you can create excitement of the digital services within sales and operations?

Are you skillful with problem-solving and graphic / visual literacy?

Do you demonstrate a passion for quality and results?

Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties

As our  THD Digital Specialist, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring 5 years of progressive and successful IT Support or related technical field to KONE. You will use the knowledge gained through your bachelor’s degree in IT, Engineering, or relevant field.

Hiring requirements

5 years of experience in IT Support or related technical field working with and supporting digital solutions and services

Proficient with Windows and Linux OS

Bachelor’s degree in IT, Engineering, or relevant field

Willing to travel with occasional overnight stay

Flexibility of working hours

Proven customer service mindset

Ability to manage multiple projects simultaneously, and prioritize effectively to meet deadlines

Creativity in both problem-solving skills and in graphic / visual literacy

Working understanding of IT trends and emerging technologies

Demonstrated expertise in online learning solutions and digital learning methods (e.g. mobile learning, gamification, AR / VR, MOOCs), and ability to implement within an organization

Proficiency in the use of MS tools, including Teams, SharePoint, Planner, PowerPoint, Excel

Works independently, takes initiative, drives projects to completion with limited instruction, and ability to support and coach colleagues as needed.

Excellent collaboration and cross-cultural skills to collaborate with all levels

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire diverse individuals because

We value your authentic self.

Diversity, equity and inclusion is embedded in our strategy and values.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include :

United States

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

401k Employer Non-elective Contribution

Well-being Program

Medical, Prescription, Dental and Vision Insurance

Digital Health Solutions & Telehealth

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Family Assistance Program (EFAP)

Family & Medical Leave

Parental Leave

Leave to Care for a Domestic Partner

Paid Time Off & Holidays

Company Paid Life and AD&D Insurance

Supplemental Life and AD&D Insurance

CompanyPaidShort-term and Long-term Disability

Buy-Up Long-term Disability

Critical Illness Insurance

Hospital Indemnity & Accident Insurance

Identity Theft Protection

Legal Insurance

KONE Credit Union

Tuition Reimbursement

Commuter Benefits

Come share your passion and energy to make a positive impact at KONE for our customers and your!

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