What are the responsibilities and job description for the IT Analyst/Systems Administrator position at MKS2 Technologies?
MKS2 Technologies have openings for IT Analyst/Systems Administrators for a fast- paced work environment that is extremely customer- oriented and high-volume.
This is a remote opportunity that supports Veteran's Affairs. Qualified candidates must be US Citizen and have an accredited and applicable Bachelor's Degree in a technical field OR be able to demonstrate at least 8 years of IT related work history.
This is a remote opportunity that supports Veteran's Affairs. Qualified candidates must be US Citizen and have an accredited and applicable Bachelor's Degree in a technical field OR be able to demonstrate at least 8 years of IT related work history.
- Serve as the first contact with customers who need technical assistance via the phone or email
- Image PC's
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
