Director, Operations

Overview

The Director of Operations leads the day-to-day planning, coordination and logistics for MLS/SUM events. These events include, but not limited to, the Mexico National Team Tour, Leagues Cup, Campeones Cup, as well as other matches promoted or operated by MLS/SUM.

Responsibilities

• Develop, coordinate, and execute logistical and functional needs for all MLS/SUM events and MLS-run matches.
• Serve as the primary liaison with MLS Operations and club / stadium operations on all key policies (matchday ops, venue design standards)
• Liaise with selected host venues, governing bodies and external stakeholders to ensure all stadium and match operations requirements are met.
• Support matchday operations staff secure training facilities, coordinating team and leagues requirement and requests at each location site
• Be responsible for Event Guide preparation and communication with a host of key internal and external stakeholders.
• Plan and deliver All-Agency and Match Coordination meetings with selected host venues and match stakeholders
• Prepare and manage department and operational budget forecasts and expenses for all assigned matches.
• Handle SUM assignments and travel schedule for department employees and independent contractors.
• Accomplish team results by communicating job expectations and managing the Performance Management process:
• Plan, monitor, and review performance.
• Coach and counsel employees;
• Develop and implement department procedures and productivity standards and reinforce Company policies
• Develop personal growth opportunities and continued professional development for employees.
• Provide operations support at assigned MLS events (e.g. MLS All-Star, MLS Playoffs, and MLS Cup).
• Additional responsibilities as assigned by the Vice President, Matchday Operations & Administration.

Qualifications

• Bachelor’s Degree in Sports Management or a related field
• 8 years of experience in both professional soccer and operations / event management

Required Skills

• Effective leadership in managing staff and future development of staff
• Exceptional organizational skills and attention to detail
• Experience in managing sophisticated budget structure
• Proficiency in written materials including memos and policy documentation
• Advances communication skills to present verbal and written presentations and briefings to both internal and external key stakeholders.
• Strong presentation skills will the ability to effectively deliver important topics to internal and external
• High level of commitment to quality of work and organizational ethics, integrity and compliance.
• Ability to work effectively in a fast-paced, team environment.
• Proficiency in Word, Excel, PowerPoint, Outlook and AutoCAD
• Demonstrate decision making and problem-solving skills.
• Detail-oriented with the ability to multi-task and meet deadlines with minimal direction.
• Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays.
• Ability to work remotely while on business travel

Desired Skills

• Knowledge of the Spanish Language (business proficiency)
• Knowledge of the sport of soccer
• Master’s degree in business or Sports & Entertainment Administration

Total Rewards

Major League Soccer offers a competitive starting base salary of $115,000 - $150,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, generous PTO, and a hybrid office/remote work schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

At Major League Soccer, we are proud to be equal opportunity employer. We value diversity and inclusion and believe that a diverse workforce enhances our ability to compete in the marketplace. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are dedicated to ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application or interview process, essential job functions, and other benefits and privileges of employment. If you require accommodation, please contact us to request it.

Join our team and be part of the Major League Soccer family, where we elevate the game and inspire greatness!

Salary : $115,000 - $150,000