What are the responsibilities and job description for the CSR - Customer Service Representative position at MLYFE?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. We value individuals who are passionate about helping others and possess strong problem-solving skills.
Responsibilities
- Provide outstanding customer support through various channels, including phone, email, and chat.
- Analyze customer inquiries and provide accurate information or solutions in a timely manner.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Perform data entry tasks to maintain up-to-date customer records and information.
- Demonstrate excellent phone etiquette while managing high call volumes in a call center environment.
- Collaborate with team members to resolve complex customer issues efficiently.
- Maintain a professional demeanor while interacting with customers and colleagues in an office setting.
- Assist multilingual customers by providing support in their preferred language when applicable.
Requirements
- Proven experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written, with proficiency in English; multilingual abilities are a plus.
- Ability to analyze situations quickly and provide effective solutions to customer problems.
- Experience with cash handling procedures is desirable.
- Proficient in data entry with attention to detail.
- Familiarity with call center operations is an advantage.
- A positive attitude, patience, and the ability to work well under pressure.
Join us in delivering exceptional service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $65,000 - $85,000