Customer Support Specialist

WHO we are is a fast-growing, environmentally-conscious technology company made up of innovators and limit pushers.

WHAT we do is recover, revive and reuse technology. Our expertise in repair and refurbishing allows us to breathe life into used technology and distribute it into the secondary market.

HOW we do it is by allowing our work to be guided by our three core values that inspire us every day - Find A Way, Elevate Others, and See What You’re Capable Of. Check out a bit about our culture.

As a Customer Support Specialist, you’ll play a vital role in supporting our Services team. You’ll collaborate cross-functionally to solve problems, optimize processes, and manage procurement projects related to our buyback process. This role also partners with our Marketing team to assist with CRM management, conference planning, and client-facing materials.

What You’ll Do:

• Live Our Values: We prioritize mindset over resume. If you thrive in a driven, collaborative, team-first environment, you’ll fit right in.

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  Buyback Support: Assist the CEO, Account Managers, Partners, and other leadership with active buyback batches—creating POs, reports, status updates, and ensuring a smooth end-to-end process.
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  Forecasting & Pipeline Management: Assist with updating the services team’s forecast and pipeline. Ensure accuracy by collaborating with Account Managers and leadership to keep numbers updated and aligned.
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  Operational Coordination: Support services, logistics, and operations teams to reduce friction in the buyback process, ensuring deals meet SLAs and move efficiently.
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  Strategic Partnerships: Assist the Sr. Manager, Strategic Partnership & K12 Services with managing key partnerships—nurturing relationships, maintaining satisfaction, supporting contracts, and preventing churn.
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  CRM Maintenance: Support CRM accuracy through data clean-up, reporting, and process updates. Handle tickets and make adjustments as needed.
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  KPI Tracking: Compile and present weekly KPIs for the services team. Provide context and support on data sources and performance.
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  ERP Monitoring: Proactively monitor active buyback batches and collaborate across departments to resolve any issues.
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  Tradeshow & Travel Planning: Coordinate tradeshow logistics and travel for the Services team, aligning with the marketing budget.

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  Post-Sale Support: Leverage your technical knowledge to help resolve post-sale issues and ensure client success.

What You Bring:

• A mindset that embraces challenge and change

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  Excellent organizational and multi-tasking skills
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  Comfort in fast-paced, dynamic environments
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  Strong communication and collaboration skills

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  Technical aptitude and a proactive approach to problem-solving

Tech Defenders is proud to reward its valued team members with:

• A 401(k) retirement savings plan with a company match as well as your choice of health plans, dental, vision, short term disability, and life insurance.
• Discounted tech devices for you and your friends and family.
• Casual dress code with free TD swag and branded gear.
• Paid holidays, paid volunteer time, and paid time off for you to recover and revive.
• Tuition assistance program eligibility after one year of service.
• Interactive events, parties, community service projects, awards, etc.
• Excellent opportunities to communicate, collaborate, and connect. You’ll have the autonomy to be able to put your stamp on things, while benefiting from the collective expertise of the team.
• Growth and development opportunities to expand the role and your impact on the business as well as regular continuing professional development support to help you advance your career.

If you're someone who’s energized by meaningful work and wants to make an impact in a high-growth, purpose-driven company—we’d love to meet you.

Equal opportunity employer.