What are the responsibilities and job description for the Customer Support Specialist position at Volgistics, Inc.?
Volgistics is an industry leader in volunteer management software. Since 2004, we have provided an online, cloud-based, suite of web applications that helps volunteer leaders recruit, track, and coordinate volunteers. Typical customers include hospitals, museums, animal shelters, municipal parks, and zoos. The company is well-established, financially solid, and continues to grow.
The Support Team is a very valuable part of the company and our direct contact with users of the software. Support Team members work between our Development Team and our users to ensure that any new software meets our strict quality standards. Members of the Support Team take the insight they receive while answering questions to drive our development agenda and make sure that new features meet user expectations.
After an in-depth training period, the chosen candidate will be responsible for a variety of tasks including:
· Responding to customer inquiries via an online messaging system
· Providing customers with live online demonstrations and training of the software
· Testing new changes to the software
To succeed in this role, candidates should:
· Demonstrate excellent business writing skills
· Possess better-than-average level of computer skills
· Work well on a team and independently
· Show good problem-solving abilities
· Enjoy the challenge of researching complex issues
· Have the ability to learn and retain new information
· Be patient, understanding, and empathetic to customer's needs
This is a full-time in-person position. Successful candidates will be in the office during the day. Some nights and weekends are also required, but will be done from home. The work atmosphere at Volgistics is very friendly and flexible. Every member is self-motivated and takes pride in providing the best product on the market. We truly function as a team of professionals with mutual respect for each other, and we share a common goal of generating raving fans of our product.
Compensation includes:
· Fully-paid smart phone plan
· Vision insurance
· Disability insurance
· Life insurance
· Very generous 401K plan
· If health insurance is desired, the employer pays 40% of the premiums
Please send your resume and cover letter to jobs@volgistics.com