What are the responsibilities and job description for the EVP Freight Forwarding position at MM Superior Freight Inc?
About Us
MM Superior Freight Inc is a fast-growing global freight forwarder, NVOCC, OFF and Customs Broker. We provide End-to-End shipping solutions which includes tracking shipments and updating customers throughout the entire process.
Job Summary
Responsible for overseeing the strategic direction, operational efficiency, and financial performance of the company. This is a unique opportunity for the right person to work directly with the CEO and CFO to develop and execute the strategies to build and grow the company. This includes but is not limited to improving our go-to-market strategy, optimizing processes, and ensuring the highest level of service is delivered to internal and external customers.
Job Responsibilities
Champion project management, organizational, and time management skills of all staff, to lead multiple projects in a fast-paced and growing environment.
Evaluate current business operations recommending process improvements and efficiency.
Ensure exceptional customer service by addressing client needs, resolving issues, and maintaining high levels of customer satisfaction.
Maintains and promotes customer service to both internal and external customers.
Direct the on-boarding of new clients, ensuring clients’ needs are met to their fullest.
Meet with and establish alliances with clients resulting in long-term relationships.
Develop and coach staff that fosters an environment having synergy within a flat organizational structure.
Build and develop a high-performance team, creating an environment of excellence and continuous improvement.
Create global networks connecting origins and destinations seamlessly ensuring client freight moves smoothly.
Participate in the creation of annual budgets setting the expectations for next year’s performance.
Participate in quarterly financial and operational reviews of the company’s performance and provide recommendations for improvements.
Job Requirements
A Proven track record of developing business growth and hitting financial goals.
A successful track record of sales generation and lead development.
In-depth knowledge of international freight forwarding, customs regulations, and industry best practices.
Roll up your sleeves, whatever it takes, positive outlook, and lead by example attitude.
Strong leadership and people management skills, with the ability to inspire and motivate a team.
Excellent strategic planning, problem-solving, and decision-making abilities.
A true leader that motivates others.
Superior written and oral communication skills.
Proactive not reactive.
Minium 5 years’ experience managing profit & loss, annual budgeting, and financial outlooks.
10 years of experience in freight forwarding
Proficient in MS Office suite, Excel, Word, PowerPoint and Outlook
Must have in depth knowledge of CargoWise Software
Experience using trade data software used for data mining.
Able to travel for business as needed (approximately 25%)
- 401(k) with match
- Medical Insurance
- Vacation Time
- Paid Time Off
- Paid Company Holidays
- Hybrid work environment
Salary : $150,000