OFFICE SPECIALIST - MBH

SUMMARY

Greets, and provides assistance to all patients incoming and outgoing. Pleasantly receives all phone calls within three rings and refers to the appropriate person. Maintains order and control in the reception area at all times. Performs all clerical functions in a physician’s office as directed.
 

JOB DUTIES

Communicates with all staff members regarding the status of patients.
Communicates in an appropriate and positive manner.
Greet patients with a friendly attitude and assist patients at the check in and/or check out window.
Schedule appointments and document in EMR system.
Schedules referrals for patients as appropriate and if applicable.
Obtain authorizations as needed and if applicable.
Maintains front office workspace and waiting areas and ensures cleanliness.
Maintains medical information, filing and or scanning.
Verifies insurance information and or checks eligibility thru EMR system, enters patient demographics, obtaining co-payments and self-payment amounts and past due balances at the time of service. Document patient payment reasons. Scans or copies patient identification and insurance information.
Balances daily and sends deposits to bank timely and maintaining petty cash.
Promptly and pleasantly receives telephone calls within three rings and documents accurately, refers to appropriate source, triage calls or schedule appointments if calls demand. Responds to telephone calls and messages from patients, insurance companies, and staff courteously and promptly with an emphasis on effective resolution.
Cash must be balanced daily to encounters and deposit completed and sent to appropriate sources.
Picking up and distributing mail.
Prepares patient charts assuring all required forms are present in the chart.
Record request must be copied and sent in a timely manner.
General knowledge of insurance coverage including but not limited to Medicaid, Blue Shield and Commercial Insurances.
Ordering office supplies if applicable.
Calling, messaging providers and/or sending prescriptions as directed by provider.
Use of Meditech, Medisoft and Medisoft Clinical EMR or other EMR system. Knowledge of Microsoft Word.
Follows appropriate chain of command for reporting issues such as grievances, patient complaints and staff issues.
Answers Physician Referral Line calls promptly/pleasantly and provide correct information, as well as maintains referral line, is applicable.
Any necessary monthly reports completed timely to the manager.
Assists with patient satisfaction surveys.
Keeps abreast of current issues i.e. memos, notices and other communications.
Offers assistance to other staff when able.
Projects a positive image of medical practice.
Performs other duties as assigned.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Must be a high school graduate.
Additional medical training preferred in Medical Terminology.
Possess great attention to detail and be able to accurately type 40wpm and be efficient with data entry equipment.
Must have the ability to apply appropriate rules of grammar, spelling and punctuation, and knowledge of computers is a necessity.
Must possess the ability to prioritize activities, organize work and problem solve.
Communications skills both verbal and written must be above average to excellent, and be able to communicate with public sector by telephone use and in person.
Must be able to deal with anxious and angry people in a calm and professional manner.
Must be able to communication with Administrative Staff, Managers, Attorneys, Physicians and all hospital staff with due respect and tact at all times.
Current BLS Healthcare Provider card

DISCLOSURE
MMC commits to review, under the intent of this standard, and in coordination with medical professional opinion’s and physical demands job analysis performed by certified professionals, an individual’s ability to be reasonably accommodated within the role they are responsible and qualified to perform.
MMC is committed to complying with the Americans with Disabilities Act (“ADA”) and providing equal opportunity employment for qualified persons with disabilities. All employment practices and activities are conducted on a nondiscriminatory basis. Meadville Medical Center will follow any state or local law that provides individuals with disabilities greater protection that the ADA.
Every effort has been made to make your job description as complete as possible. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific tasks does not exclude them from the position if the task is similar, related, or is a logical assignment to the position, or is imperative for patient care and to meet emergency situations.