What are the responsibilities and job description for the Call Center Representative $16+/hr - Interview NOW!!! position at MMC Group LP?
MMC is looking for you!!! Interview NOW!!!
Testing required.
Remote Help Desk/Call Center
Pay Rate $16.20 during training and increases to $16.50 after training
Training: Monday to Friday 8:30 am to 4:30 pm for 3 weeks
After training: Must be able to work Monday to Friday between 8:30 am to 6 pm
!!! MUST HAVE A MINUMUM OF 2 YEARS CALL CENTER EXPERIENCE !!!
Job Description:
- Receive calls and emails from end users and create incident tickets, logging all pertinent information.
- Provides initial assessment of categorization and prioritization for reported incidents and provides initial support, targeting a higher level of first contact resolution.
- Ensures Incidents are properly escalated and assigned to appropriate support groups.
- Provides communication to end users concerning the status of incidents
- Maintain the security and integrity of sensitive information as per client’s needs
- Maintains ownership of Incidents, ensuring status update and resolution according to SLAs
- Provide input to Service Desk Management regarding Continuous Improvement opportunities
- Attend and receive all required training
Salary : $16 - $17
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