What are the responsibilities and job description for the Call Center Agent position at MMC Group?
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Job Title : Call Center Agent - Full-TimePosition Overview : The Call Center Agent will respond to routine telephone inquiries in a customer-oriented call center environment by following standard scripts and procedures. The representative will perform routine tasks requiring a working knowledge of the client's services.Location : 191 S. Gary Ave.Carol Stream, IL 60188Hourly Rate : -$18.00 / hour ($19.80 / hour for bilingual candidates).-Eligible for Activity-Based Compensation after 8 weeks (details provided during onboarding).Training Schedule : -Monday through Friday, 10 : 30 AM to 5 : 00 PM CST (2 weeks).Work Schedule : -Monday to Thursday : 8 : 00 AM to 8 : 00 PM CST-Friday : 8 : 00 AM to 5 : 00 PM CST-Saturday : 9 : 00 AM to 12 : 00 PM CST (1 Saturday per month)Key Responsibilities : -Handle routine telephone inquiries and issues using standard scripts and procedures across multiple computer applications.-Gather information from callers to accurately address and resolve questions or concerns.-Provide timely communication and resolution options to callers.-Escalate non-routine inquiries or complex issues to senior-level call center representatives as needed.-Actively participate in team meetings, offering suggestions to improve processes and efficiency.-Provide guidance, training, and support to newly hired staff when required.-Perform additional tasks and responsibilities as assigned.Qualifications : -Education : High School Diploma or GED.-Experience : Minimum of 1 year of customer service experience.-Skills : -Strong oral communication skills.-Excellent attendance and time management.-Proficiency with PCs and related software, including keyboarding skills.-Strong interpersonal skills with a positive and professional demeanor.-Ability to follow guidelines and directions effectively.This is a great opportunity for individuals who thrive in a customer-oriented environment and are looking for a chance to grow within a supportive team.
Salary : $18 - $20
