What are the responsibilities and job description for the Service Advisor (Automotive) position at MMS Manufacturing?
A Service Advisor is responsible for interacting with customers, providing estimates for repairs, scheduling appointments, and ensuring customer satisfaction. They play a crucial role in the smooth operation of an automotive service department.
Key Responsibilities:
- Customer Service: Greet customers promptly and professionally, addressing their concerns and questions.
- Vehicle Intake: Gather information about vehicle problems and symptoms from customers.
- Estimate Preparation: Create accurate and detailed repair estimates, explaining costs and timelines to customers.
- Scheduling: Schedule appointments for vehicle repairs and maintenance.
- Communication: Keep customers informed about the progress of their vehicle repairs.
- Closing Sales: Upsell additional services and products to customers.
- Administrative Tasks: Handle paperwork, including invoices, work orders, and warranty claims.
Qualifications:
- Customer Service Skills: Excellent interpersonal and communication skills.
- Technical Knowledge: Basic understanding of automotive systems and terminology.
- Computer Skills: Proficiency in automotive service software and Microsoft Office.
- Organization Skills: Ability to manage multiple tasks and prioritize effectively.
- Problem-Solving Skills: Ability to resolve customer complaints and issues.
Work Environment:
- Office Environment: Primarily works in an office setting.
- Fast-Paced: Requires the ability to multitask and work under pressure.
Salary info:
$18 - $24 / hr
Salary : $18 - $24
