Service Advisor (Automotive)

A Service Advisor is responsible for interacting with customers, providing estimates for repairs, scheduling appointments, and ensuring customer satisfaction. They play a crucial role in the smooth operation of an automotive service department.

Key Responsibilities:

• Customer Service: Greet customers promptly and professionally, addressing their concerns and questions.
• Vehicle Intake: Gather information about vehicle problems and symptoms from customers.
• Estimate Preparation: Create accurate and detailed repair estimates, explaining costs and timelines to customers.
• Scheduling: Schedule appointments for vehicle repairs and maintenance.
• Communication: Keep customers informed about the progress of their vehicle repairs.
• Closing Sales: Upsell additional services and products to customers.
• Administrative Tasks: Handle paperwork, including invoices, work orders, and warranty claims.

Qualifications:

• Customer Service Skills: Excellent interpersonal and communication skills.
• Technical Knowledge: Basic understanding of automotive systems and terminology.
• Computer Skills: Proficiency in automotive service software and Microsoft Office.
• Organization Skills: Ability to manage multiple tasks and prioritize effectively.
• Problem-Solving Skills: Ability to resolve customer complaints and issues.

Work Environment:

• Office Environment: Primarily works in an office setting.
• Fast-Paced: Requires the ability to multitask and work under pressure.

Salary info:

$18 - $24 / hr

Salary : $18 - $24