Case Specialist (RAICES Girls)

In conjunction with the RAICES team, and under the Program Manager, the RAICES Case Specialist will provide gender-specific services to young teens that are at risk. This role provides intensive 1-1 wrap-around case management to RAICES teens who need crisis intervention, counseling, advocacy, and mentorship. It also offers support through resources and referrals to address barriers that disrupt youth's academic success and wellbeing.

Essential Functions / Responsibilities

• Provide intensive 1-1 wrap-around case management services to at-risk youth in RAICES programming, which includes crisis intervention, counseling, advocacy, mentorship, and / or information referrals.
• Provide unwavering support to youth and families by actively participating in case conferences and court sessions if needed, providing ongoing assistance, and helping clients address multifaceted challenges.
• Work closely with the Community Assessment and Services Center to connect TAY / A to additional support services, eligibility and enrollment assistance, behavioral health services, support groups, employment, and reentry sources.
• Collaborate with RAICES Group Facilitators in school groups and workshops for enrollment, outreach, and services.
• Provide assessments of youth and develop appropriate community services plans to reduce crossover into higher levels of detention.
• Conduct prosocial educational workshops and community services and other leadership and enrichment activities that help participants connect with each other and feel valued.
• Refer clients to additional support groups for at-risk youth, providing resources and information to troubleshoot and use critical thinking skills.
• Administer and implement surveys three times a year and quality assessments twice a year to gather information and data on improvement.
• Organize and maintain youth participant files and documentation, ensuring placement in appropriate files. Monitor school attendance and participation, conduct monthly school drop-in visits, and meet with each client at least 1 hour / week.
• Attend to various administrative details, such as keeping informed of division activities, transmitting information, and coordinating supply and snack orders.
• Assist with behavior management strategies and ensure a nurturing atmosphere conducive to participant success.
• Ensure the safety and supervision of students, adhering to safety guidelines and reporting any concerns to management.
• Provide direct service and program support such as staff coverage and coordination of special events.
• Assist with administrative tasks and maintaining records of program participants.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on program projects to successful completion, often under deadline pressures.
• Promote participation of students, school staff, volunteers, and parents.
• Participate in regular staff meetings and weekly meetings with the Program Manager.
• Support in developing and implementing tools and methods to continuously improve quality, efficiency, and customer experience in all MNC Youth programs.
• Assist in special projects, activities, and events as requested.
• Support the day-to-day operations of Programs as needed.

Customer Service

Safety

Effective Team Member

Position Qualification Requirements

Education

Preferred.

AS Degree with an emphasis in Social Work, Counseling, Psychology, Business Administration, or related field; Bachelor’s Degree is a plus.

Experience Required 2 years’ nonprofit work experience and knowledge of trauma-informed, restorative, and harm reduction practices, with experience in a similar role supporting management.

Requirement : Current CA Driver’s License, current auto insurance, and a clean driving record.

Language(s) : Bilingual / bicultural

Skills And Abilities

Software

Proficiency in Microsoft Office applications : Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Decision Making : Set priorities and performance standards; develop plans to accomplish work.

Tools and Equipment : Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Confidential and Sensitive Information : Ability to maintain the highest level of confidentiality when dealing with client information.

Physical Demands

While performing the duties of this job, the employee is required to sit approximately 50% of the time, walk 30% of the time, and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is occasionally required to lift and / or move up to 30 pounds and reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

What We Offer

If you are seeking an organization that values, promotes, and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier, and more vibrant community that respects and celebrates its many rich cultural traditions, please apply.

We are an equal-opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

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Salary : $30 - $32