Senior Director, Customer Operations

Mobile Communications America, Inc. is seeking a strategic and results-driven Director, Customer Operations to lead and optimize the Order-to-Cash process for a dynamic, private equity-backed services business. In this critical role, you will oversee key business functions—including order management, purchasing, supply chain, resource planning, billing, accounts receivable, and ERP utilization—while driving operational efficiency and delivering outstanding customer experiences. This role will be part of the central Operations & Services function, working across all three of MCA’s business divisions.

As a process-oriented leader, you will also play a pivotal role in defining, standardizing, and streamlining business processes related to customer operations. Your work will ensure the company is positioned for scalability and growth, delivering improved efficiency, cost-effectiveness, and customer satisfaction.

MCA seeks team members who share our values : service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT WILL YOU BE DOING :

Develop and execute strategies to improve efficiency, accuracy, and scalability across all customer operations functions.

Serve as a key business partner to cross-functional leaders, including Sales, Finance, and Operations.

Build and mentor a high-performing team, fostering a culture of accountability and continuous improvement.

Define, standardize, and document business processes related to customer operations, ensuring alignment with company objectives.

Identify and implement opportunities to improve workflows, reduce manual effort, and increase operational efficiency.

Collaborate with stakeholders to streamline end-to-end processes, including order management, billing, and inventory control.

Act as the ERP system champion, leveraging it to streamline workflows, increase automation, and improve data visibility.

Lead efforts to integrate ERP capabilities with business processes to enhance efficiency and scalability

Develop and monitor KPIs to measure and improve the performance of customer operations activities

WHAT YOU BRING TO THE TEAM :

10 years of experience in customer operations, order-to-cash processes, or related roles.

Proven leadership experience in a high-growth or private equity-backed organization.

Demonstrated success in defining and optimizing business processes across order to cash functions.

Deep understanding of order management, purchasing, supply chain, resource planning, billing, and accounts receivable functions.

Hands-on experience with ERP systems (e.g., NetSuite, SAP, Oracle) and process improvement methodologies (e.g., Lean, Six Sigma).

Strong financial acumen and a metrics-driven mindset.

Excellent interpersonal and communication skills with the ability to lead cross-functional teams.

Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field (MBA preferred).

TRAVEL REQUIREMENTS :

Up to 20% travel. Some overnight travel is expected.

DIRECT REPORTS : No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA / DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way : living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE : The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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