Loan Servicing Administrator - Construction Industry

Loan Servicing Administrator – Construction Industry

The Loan Servicing Administrator at Mobilization Funding II, LLC. (MF) manages and coordinates daily loan servicing activities, including appropriation of funds, processing and documenting loan transactions, interacting with clients to ensure timely document and payment submission, and expediting file movement in the department. Effective critical thinking, judgement, and decision making are required to fulfill this role. The Loan Administrator ensures that loan transaction files are accurate and complete, using appropriate procedures, regulations, and guidelines.

ROLES AND RESPONSIBILITIES

· Maintain an active knowledge base of the organization’s loan products and standard operating procedures.

· Process and track all financial transactions associated with active loans.

· Determine, based on analysis of financial transactional activity on respective loans, appropriate dollar amounts for loan draws and repayments.

· Continuously analyze performance of your portfolio of loans to ensure LTV’s (loan to value) are in range and status of borrower’s financial health meets minimum requirements during the life of the loan. Through analysis of monthly bank and financial statements, as well as, loan draws and repayments to date, determine necessary course of action prior to releasing additional funds on the loan. Utilize best judgment to determine if risk level of your portfolio escalates beyond acceptable thresholds for the firm, report variations immediately to Director of Service.

· Conduct check in calls with borrowers, project managers, vendors, and general contractors to ensure timeline compliance. Based on check in calls outcome, determine if project status warrants concern and if additional measures are required to secure loan repayment.

· Conduct issue resolution efforts with any distressed loans. Attempt collection on past due amounts and determine if a loan requires escalation. Inform Director of Service proactively of any concerns or issues.

· Provide data/information to Accounting and Operations for variety of weekly reports.

· Manage record keeping for all contract-related correspondence and documentation.

· Utilize software packages such as Autopal, Salesforce, and Excel to track and monitor loan activity.

· Welcome and onboard new customers, to include orientation of Mobilization Funding’s servicing processes and online resources.

· Prepare/present clear and concise reports regarding loan portfolio status in weekly meetings.

· Partner with Sales, Underwriting and Accounting departments to ensure efficient flow of information and documentation is always in order.

· Recommend quality control measures and actively participate in the organization’s continuous improvement efforts.

· Build client relationships and loyalty by providing excellent customer service and experience in accordance with the organization’s core values.

PREFERRED QUALIFICATIONS AND SKILLS

· 3-5 years of experience, preferably in one of the following: loan administration, contract administration ideally in the construction industry, customer service in a financial services organization, or related field.

· Strong customer service experience

· Strong time management and organizational skills.

· Exceptional computer skills - Microsoft Office software, including Word, Excel, PowerPoint, Access, Salesforce

· Excellent written and verbal communications skills.

· Bachelor’s Degree in Business, Accounting, Finance or a related field preferred.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Tampa, FL 33618 (Required)

Ability to Relocate:

• Tampa, FL 33618: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000