What are the responsibilities and job description for the Application and Web Support Specialist position at MOC Products Company, Inc.?
Job Title : Application and Web Support Specialist
Employment Status : Exempt
Department : IT
Reports To : IT Manager
Summary :
This is an IT position working with our users to provide technical support and maintenance for our existing web and application platforms, including Office 365, WordPress and custom applications. Will work closely with stakeholders and the development team to ensure smooth operations and continuous improvements of these systems. May conduct user training and project tracking functions, as necessary.
MOC Products Company, Inc. (MOC®) is a leading provider of innovative products and solutions to the automotive industry. MOC® maintains and manufactures over 300 products, tools, and customized service-drive programs. In addition to our corporate headquarters in Los Angeles, California, we operate regional facilities throughout the United States.
Key Responsibilities :
Provide technical support for users, including Microsoft Office suite, SharePoint Online, WordPress, Power Automate, and custom applications.
Troubleshoot and resolve issues related to web and application platforms.
Assist in the development and maintenance of web applications, including testing, user documentation and training.
Collaborate with cross-functional teams to implement new features and enhancements.
Monitor system performance and ensure high availability and reliability. Maintain and review security posture.
Coordinate support requests and maintain support log.
Stay updated with the latest industry trends and best practices.
May need to perform other related duties as needed.
Competencies :
To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Demonstrable analytical / problem solving skills.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Able to communicate with both technical and non-technical audiences.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Qualifications :
BS in Computer Science or equivalent certifications and experience
3 years maintaining web-based sites and applications.
2 years using Power Platform or similar tools.
2 years building and managing SharePoint-centric applications.
Preferred Qualifications :
Experience with cloud technologies and platforms.
Knowledge of scripting languages such as JavaScript, HTML and PHP.
Familiarity with database management and SQL.
Certification in relevant technologies (e.g., Microsoft Certified : Power Platform Fundamentals).