What are the responsibilities and job description for the Order Fulfillment Expeditor position at MOC Products Company, Inc.?
Customer Service/ Order Expeditor:
Customer service representatives (CSR) are responsible for addressing customer inquiries, resolving issues with orders, product availability and return authorizations, while ensuring a positive customer experience. Customers are internal and external
Essential Duties and Responsibilities include the following: (Other duties may be assigned)
- CSR will communicate with customers/Internal team members through various channels such as phone, email, or chat.
- CSR will generate picking slips and orders for the warehouse personnel
- CSR will finalize and expedite the orders to the Traffic Team
- CSR will focus on handling basic queries from customers and escalating to the manager/lead on more complex issues. CSR will be asked to contribute feedback, collaborate with team members within the immediate team as well as other departments.
- CSR, will contribute to process improvements.
- Keeps back order file in established sequence and releases back orders for issue or shipment as stock becomes available.
- Compares nomenclature, stock numbers, authorized substitutes, and other listed information with catalogs, manuals, parts lists, and similar references to verify accuracy of requisitions and shipping orders.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
