Manager, Strategic Communications

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Job Summary:

We are looking for a dynamic, self-motivated Strategic Communications Manager who thinks strategically and implements impactful communications that connect with the hearts and minds of our audience stakeholders.

In this role, you will lead a team that develops high-quality communication strategies that engage our customers, members and partners while strengthening our brand reputation. Your primary responsibilities include shaping and managing our corporate narrative, leading audience engagement efforts, driving our social media strategy, and serving as the in-house public relations champion.

The ideal candidate is inspired by working for a purpose-driven brand and passionate about helping people on their health journey. You are a bit of a communications nerd – and for you, it’s a badge of honor. You take pride in simplifying complex messages, thrive in being part of a high-functioning, effective team, and carry an unwavering love for customers.

This is a FT hybrid position based in Portland, Oregon.

Pay Range

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27754605&refresh=true

Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Primary Functions:

• Lead the Strategic Communications team in developing communications strategies, ensuring alignment across all audience segments and brand narratives.
• Develop communication strategies for high-profile strategic needs and special projects.
• Establish and guide the team in best-in-class proof-of-performance reporting.
• Liaison across product marketing, brand marketing and digital marketing to ensure organizational alignment and narrative consistency.
• Lead social media strategy, drive storytelling across channels to create brand awareness, audience engagement, and social growth; oversee the cross-functional social team.
• Write, edit, and coordinate content for high-profile projects.
• Partner with the creative team to develop campaign assets.
• Act as a company-wide communication expert, linking initiatives, connecting proactive work, supporting a seamless customer journey and strengthening brand reputation.
• Manage vendor relationships as needed, including developing Statements of Work (SOW overseeing vendor deliverables, and ensuring quality and brand alignment.
• Oversee media relations, including speechwriting, presentations, scripts, talking points. and collateral materials.
• Serve as the lead for proactive and reactive issues management, developing issue positions and related reputation management materials.
• Manage the team budget including development, tracking and ROI reporting.
• Meet business goals aligned with departmental objectives.
• Maintain department priorities and thrive in a deadline-driven environment.
• Allocate staff and budget resources effectively to achieve goals.
• Be an excellent leader by providing training, mentoring and career development opportunities for the team.
• Ensure adherence to department and organizational standards, policies, and procedures.
• Identify and implement process improvements.
• Perform other duties as assigned by leadership.

Required Skills & Experience:

• Bachelor’s degree in English, journalism, communications, marketing, or equivalent experience; master’s degree preferred.
• 6-10 years’ strategic communications experience, including at least 2 years in a leadership role; 3 years of healthcare experience preferred.
• Ability to partner, lead and accomplish tasks in a cross-functional organization.
• Strong understanding of communication best practices and emerging trends.
• Exceptional verbal and written communication skills, with the ability to represent company values and brand promise internally and externally.
• Demonstrate strong project management and prioritization skills with the ability to meet deadlines.
• Proficiency in MS Office; intermediate skills in Adobe Creative Suite, marketing project management software, and Marketo skills preferred.
• Ability to effectively lead multiple projects and initiatives simultaneously.

Contact with Others & Working Conditions:

• Internally with all departments and senior level management. Externally with clients and consultants.
• Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 40 hours per week, including evenings and occasional weekends, to meet business need.

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.