Customer Service Representative

Revised Job Description for a Customer Service Agent in Wheeling, IL, US : - Passionate about creating exceptional customer interactions? - Modagrafics, a Wheeling, IL company, seeks a Customer Service Agent. - Specializing in large format printing and graphics. - Competitive salary range : $50,000 - $55,000, depending on experience. - Crucial role in delivering top-notch client service. - Build strong client relationships and provide tailored solutions. - Understand customer needs and offer unparalleled support. - Enhance brand reputation and exceed expectations. - Join our vibrant Wheeling, IL team dedicated to customer satisfaction excellence. Responsibilities :

• Communicate effectively with clients, ensuring they are informed about order timelines and progress
• Coordinate offsite installation teams with clients located across the country
• Engage in cold-calling activities with both existing clients and potential new clients
• Provide support to the sales team to enhance customer satisfaction and drive sales
• Manage correspondence between multiple company locations Qualifications :
• At least 2 years of proven customer service experience required
• Excellent oral and written communication abilities are a must
• Must be adept at multitasking and prioritizing tasks in a fast-paced setting
• Familiarity with printing and graphics is essential
• A Bachelor's Degree is preferred but not mandatory Compensation : $50,000 - $55,000 yearly
• Communicate effectively with clients, ensuring they are informed about order timelines and progress
• Coordinate offsite installation teams with clients located across the country
• Engage in cold-calling activities with both existing clients and potential new clients
• Provide support to the sales team to enhance customer satisfaction and drive sales
• Manage correspondence between multiple company locations

Compensation :

50,000-$55,000 per year

Salary : $50,000 - $55,000