What are the responsibilities and job description for the Shelter Advocate - Days position at MODEL CITIES OF ST PAUL INC?
Under the direct supervision of the Program Manager or his/her designee, the Shelter Advocate will have a regular presence at Safe Space and provide support to clients and guidance to staff and volunteers to ensure the shelter operates efficiently and guests’ basic needs are met. The Shelter Advocate will also assist with coordination of activities with outreach partners and volunteers and support some administrative duties.
The Shelter Advocate will work collaboratively with the Shelter Operations Coordinator in providing reliable uninterrupted overnight shelter coverage 365 days a year. The Shelter Advocate must participate in routine staffing coverage that may include days, nights, and/or weekends, in rotation with other staff.
The Shelter Advocate should demonstrate leadership experience and have demonstrated experience working in high-stressed environments. Must possess strong interpersonal skills for working effectively with shelter guests and collaboratively with staff, volunteers, community partners and other stakeholders.
Prepares sleeping arrangements for shelter guest, distribute snacks, beverages and hygiene supplies, as needed. Ensures guest bedding and other items are laundered during shift. Completes data entry using the Homeless Management Information System and/or other reporting systems. Carries out established shelter processes and procedures to maintain a positive environment for participants and staff. Completes basic cleaning tasks during shifts, to include not limited to, laundry, sweeping, mopping and waste removal. Completes incident reports for all instances of medical emergencies, safety incidents and violations of shelter guidelines. Completes other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of and ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness, required.
- Ability to work with people from various economic, racial/ethnic, and cultural backgrounds and high-risk individuals.
- Ability to support shelter guests in crisis with empathy while maintaining professional boundaries.
- Ability to multi-task, prioritize in line with organizational priorities, and manage a certain level of expected chaos related to shelter operations.
- Proficiency across the following skills: verbal and written communication, collaboration, organization, and use of computer and technology for basic communication and work products.
- Patience, flexibility, ability to listen, assertiveness and compassion.
- Adaptable, organized, and innovative self-starter with the ability to work independently.
