Desktop Support Specialist

Come grow with us by joining our team as a Desktop Support Specialist! In this role, you will provide general IT support to employees of Model1 Commercial Vehicles at 25 locations nationwide. The employee will work with the Desktop Support Supervisor and IT Manager to assist with hardware and software issues, new hire onboarding, equipment lifecycle deployments, and other tasks vital to the day-to-day operations of the company. Experience with Microsoft Windows 10 and 11, Intune, Office 365, Exchange, and SharePoint will make for a strong candidate. Experience in networking VoIP systems, and conferencing AV would also be viewed as a plus. In this role you will report directly to the Desktop Support Supervisor.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Below is an overview of the duties and responsibilities you would take on in this role:

• Respond to requests in our ticket system in a timely manner, including local deskside support and remote support.
• Document support resolutions in knowledge base articles to improve self-service resolutions and improve future support.
• Help to identify long-term trends to improve our platforms and support processes.
• Set up accounts for new hires, configure equipment including desktop and laptop PCs and other accessories as specified.
• Assist in maintaining and updating hardware inventory database.
• Guide users in use of software tools including standard Microsoft applications as well as Zoom, and Teams conference rooms.
• Other duties as assigned

Minimum Requirements

• 2 years technical experience in a support desk environment, experience supporting remote users is a plus.
• Excellent problem-solving skills, with emphasis on Microsoft Office 365 and Windows 10/11.
• Ability to pick up tasks as they arise and run with them, ask questions where needed, and prioritize work appropriately.
• Software and hardware configuration with emphasis on Microsoft Intune deployments
• Experience with Active Directory, Azure, and Office/Exchange 365. Experience with other Microsoft 365 components such as SharePoint a plus.
• Outstanding customer service and communication skills

Desirable Qualifications (or Preferred Experience):

• Awareness of best-practices in cybersecurity
• Experience with conference room AV equipment

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift a minimum of 15 pounds

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  Company retains the sole discretion to change the duties of the position at any time.