What are the responsibilities and job description for the AFTERMARKET SALES REP position at Modern Group Ltd.?
Job Description : Aftermarket Sales Representative
Reports to : Branch Manager and Aftermarket Sales Management
Job Requirements :
- Responsible for managing all aspects of the Aftermarket Sales process including quoting and selling repairs, PMs and maintenance contracts as well as new customer acquisition, dispute resolution and customer retention.
- Prepare and send product specification and quotation packages to customers
- Make follow-up calls, respond to customer inquiries
- Maintain contact with customers before, during and after each sale to ensure customer satisfaction and to ensure responsiveness to customer needs
- This individual will work closely with the Branch Manager and may at times assist on other projects as assigned
- Physical demands include daily assigned territory travel to customer locations, branch office and corporate office when necessary.
This is a solution sales role and the position requires a consultative approach. The ability to retain and acquire business will be dependent upon your listening skills, mechanical aptitude and the ability to respond to customer issues in a timely fashion that addresses their needs and not simply restating our service and product lines.
SUPERVISORY RESPONSIBILITIES
The position has no supervisory responsibilities.
QUALIFICATIONS AND EXPERIENCE
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk, sit; and use hands to finger, handle, or feel. The employee must regularly fit and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasional driving is necessary.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is low.
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