What are the responsibilities and job description for the Client Success Manager - West position at Modern Health?
The Role
As an Enterprise Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 100 companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.
This role reports to the Sr. Manager of Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.
We’re only considering candidates in the Pacific and Mountain time zone for this role. This position is not eligible to be performed in Hawaii.
What You’ll Do
- Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Convert these clients into Modern Health champions, leveraging their success for references and case studies
- Strategically uses data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
- Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
- Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
Who You Are
- 5 years’ experience managing relationships or selling to HR leaders or clients within the B2B tech. Learning & development, and/or employer benefit space preferred
- Strong interpersonal, relationship-building and listening skills, and a proven track record of success with strategic accounts
- Ability to leverage data, storytelling and make actionable recommendations
- Engaging presentation skills, and a desire to lead projects with high visibility
- Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
- The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
- A sincere interest in and empathy for your clients and co-workers
- Passion for our mission and understanding of the healthcare/benefits space
- Intellectually curious and a fast learner
- Ability to influence functional projects and advise leadership regularly
Benefits
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Generous Time Off
- Company-wide Collective Pause Days
Family Support:
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial Planning Benefit through Origin
But wait there’s more…!
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement
