Intake Receptionist

Duties & Responsibilities:

1. Monitor entrances, includes gates if applicable. Greet & assist clients, & guests in a positive & professional manner. Obtain confidentiality assurance signatures on sign-in page for all visitors (including contractors & etc.).

2. Answer & properly route phone calls to the appropriate staff and / or program. Direct flow & functions of clients.

3. Screen callers for program eligibility & complete/track initial referral form for all callers. Establish client in EMR as appropriate.

4. Schedule intake assessments, prepare paperwork for new/returning clients & assist with completion prior to appointment.

5. Obtain client photograph along with copies of client ID, SS card, CDIB/tribal enrollment card, insurance cards, etc. When collecting insurance cards, verify policy holder, if not client obtain info – Name, DOB, SS #, & relationship to client.

6. Ensure complete client records by auditing, scanning, & uploading all required documentation into EMR. Secure PHI & maintain client confidentiality.

7. Check Medicaid daily for all clients on schedule, communicate coverage changes to billing department & primary L/BHP.

8. Alert billing & quality assurance dept when new clients are scheduled to ensure payor source & audits are addressed. Track that a new payor is assigned to all clients.

9. Schedule clients for billing dept consult if extra coverage is needed/if client needs assistance with SoonerCare application.

10. Obtain Financial Assistance Plan documentation & complete application for clients who have no pay source. Send to billing department to determine if client qualifies for assistance.

11. Provide data & information to Business Department as requested / needed.

12. Contact clients to update changes to emergency contacts, insurance information, & legal documents quarterly.

13. Collect, track & scan group sign-in log sheets to appropriate location for all programs.

14. Assist with managing client appointments, manage & modify providers schedules as per directives.

15. Schedule medical appointments as per directives. Make reminder calls for medical appointments the day before scheduled.

16. Request due dates for treatment plans & intakes from L/BHPs to develop annual paperwork & treatment plan updates/addendums.

17. Alert L/BHP or Support Staff when client arrives to facility.

18. Alert necessary supervisor to any medical/clinical client emergency. Initiate/complete incident report forms as needed.

19. Assist clients with inquiries & provide referrals & community resources as needed.

20. Take payments & develop & provide receipts as necessary & appropriate.

21. Complete release of information (ROI’s) & track expiration dates for renewal.

22. Scan, e-mail, & fax documents. Place documents on appropriate letterhead. Route incoming faxes to appropriate staff.

23. Check & distribute mail daily.

24. Maintain vehicle reservations & schedules. Assist in group scheduling & transportation coordination.

25. Keep track of all debit / credit cards & keys.

26. Track supplies & communicate needs to purchaser. Check in Amazon orders, reconcile with list, & route to appropriate dept.

27. Assist with program activities as needed.

28. Maintain clean / neat lobby, break rooms, & other common areas.

29. Ensure compliance with HIPAA & other confidentiality regulations in all aspects of job duties.

30. Staff & support outreach activities as required.

31. Attend All – Staff meetings & all other meetings as required.

32. All other duties as assigned.

Qualifications:

1. Must have a high school diploma or GED & a valid driver’s license.

2. Work experience with computer programs including Word & Excel.

3. Prior work experience in a medical or behavioral health office preferred.

4. Ability to pass pre-employment urine drug screen & background check.

Supervision: This position operates under the direct supervision of the Clinical Compliance Officer.

Compensation: $31,200 – $47,000 annual salary plus fringe benefits with the opportunity for biannual bonus.

Schedule: This employee shall maintain regular business hours (40 hours per week).

Location: This position will primarily operate from Lost River Treatment Center, though travel may be required to off – site locations.

Note: Modoc Nation is an equal opportunity employer with Native American preference observed in all hiring practices. Preference will be given first to qualified applicants who are Modoc Nation members and then to qualified applicants who are members of other tribal nations.

Job Type: Full-time

Pay: $31,200.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Wyandotte, OK 74370 (Required)

Ability to Relocate:

• Wyandotte, OK 74370: Relocate before starting work (Required)

Work Location: In person

Salary : $31,200 - $47,000