Performance Improvement Specialist 1

LINES OF AUTHORITY: This position is supervised by the Director of Quality Management and is overseen on a daily basis by the QM Coordinator. Unless specifically designated, this position does not supervise any other personnel.

POSITION SUMMARY: The purpose of this position is to provide support in the coordination and facilitation of MMHC's Compliance Program, including the Speak-Up Campaign, incident reporting, client satisfaction, Corporate Compliance overpayment processing, client mortality reviews, and administrative duties for the QM Department.

PRINCIPAL DUTIES/RESPONSIBILITIES:

• Assist in the development and implementation of Performance Improvement (PI)/Quality Management (QM) processes.
• Facilitate the routine collection, trending, analysis and display of quality management-oriented data.
• Coordinate the MMHC Incident Reporting (IR) process.
• Coordinate the response to client complaints including internal Whoops and Wows, complaints received from RBHA, ADHS, licensing, Office of Human Rights, and all other sources. Assist in the review, analysis, and follow-up of internal and external complaints.
• Complete filing and records management activities as required, including electronic maintenance of policy manuals, forms, and forms flash drives.
• Coordinate the Corporate Compliance overpayment process.
• Receive, review and process client death information including coordination with local coroner office and local law enforcement if necessary, and RBHA and /or Health Plan mortality review committee.
• Provides clerical/secretarial support to the QM Department as needed which includes preparing and distributing minutes and agendas for QM involved meetings including Quality Improvement Council (QIC).
• Provide support with maintaining centralized Quality Management information and resources.
• Direct involvement with MMHC's Continuous Quality Improvement (CQI) activities.
• Works well under pressure meeting multiple and sometimes conflicting deadlines.
• Demonstrates cooperative behavior with colleagues and supervisors.
• Perform other duties as assigned.
  
  

PRIMARY CONTACTS:

• Daily interaction with the Quality Management team.
• Frequent interaction with MMHC staff
• Minimum of weekly interaction with supervisor.
• Occasional contact with clinical leadership.
• Occasional contact with clients and/or families.
  
  

POSITION REQUISITES:

Qualifications and Experience

Required:

• High School Diploma or GED
• 21 years of age or over
• Possess valid driver's license
• Insurance clearance to drive clinic vehicles
  
  

Preferred:

• AA or higher with experience in analyzing data
• Experience in use of statistical analysis display tools
• Experience in Behavioral Healthcare
• Experience in Quality Management
  
  

Skills/Abilities

Required:

• Strong verbal and written communication skills
• Good interpersonal skills
• Proficiency with word processing and spreadsheet software
• Possess time management skills
• Ability to work as part of a team
  
  

Preferred:

• Ability to analyze and present data
• Ability to use CQI tools
• Organizational skills
• Experience with a variety of current software programs
  
  

WORKING CONDITIONS:

Physical Requirements

• Able to sit for extended periods of time
  
  

Equipment Operation

• Computer, telephone, fax machine, shredder, copier, printer, telemedicine equipment, video and audio equipment
  
  

Environmental Conditions

• Air conditioned and/or heated office setting.
  
  

ACCOMMODATION(S):

Mohave Mental Health Clinic, Inc., will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.