Hotel Manager

Position: Hotel Manager

Salary: $58,080.00/Salaried/Negotiable

Location: Gaming Division

Reports to: Director of Hospitality

RESUME IS REQUIRED.

Responsibilities:

• Oversee and manage the daily activities of the front office and housekeeping teams within the hotel, as well as the gift shop team.
• Direct and set expectations with supervisors/coordinators.
• Ensure compliance with all internal controls, safety practices, procedures, and regulations.
• Develop and implement training and on-going development to support all hotel team members.
• Maintain hotel-related equipment and supplies.
• Maintain the appearance, organization and cleanliness of the front desk area and any other guest areas always.
• Have good conduct and remain professional in all situations.
• Respond to guest inquiries in an efficient, courteous and professional manner.
• Responsible for approval of timecards, PTO requests, creating schedules and adjusting when necessary.
• Responsible for reviewing policies & procedures. Revising when necessary and submitting for approval.
• Must effectively communicate important information and change throughout the hotel and gift shop departments, as well as through the casino when necessary.
• Oversee annual objectives, operating budget, and capital budget for the Hotel and report regularly on progress.
• Stay updated on technological advances in the IT field and make recommendations for improvements.
• Create and complete reports from the hotel management system.

The above listing is not an all-inclusive list of duties, but provides an overview of key responsibilities.

Qualifications & Education:

• An associate degree in hospitality, Business/Hotel/Restaurant Management, or related field is required. A bachelor's degree in the above area is preferred.
• In lieu of an associate degree, the educational requirement can be met by five (5) years of successful hotel management.
• A minimum of three (3) years of management/supervisory experience including demonstrated team leadership, accounting, and overseeing cash handling is required. A combination of education and experience may be considered.
• Ability to obtain and maintain a Mohican Nation Gaming License.
• Submit to a Criminal Investigation Background Check (CIB) and pre-employment drug screening.
• Previous experience in housekeeping, food service, or hotel maintenance is preferred.
• North Star Mohican Casino Resort is looking for a courteous and friendly individual.
• Knowledge of writing work schedules and basic understanding of labor cost control.
• Must be proficient in Windows, Excel, Word, and other computer software. Experience and knowledge of hotel management software is a plus.
• Ability to understand and implement policies and procedures.
• Ability to maintain positive and effective working relationships between departments and employees.
• Must have exceptional guest service skills.
• Understanding and knowledge of a 24 hour/7day a week operation.
• Skill in identifying and resolving practical problems and issues in related situations.
• Excellent organizational, communication, and interpersonal skills and ability to interact with guests and staff diplomatically and graciously.
• Must be able to work a flexible schedule when required.
• Ability to plan and multi-task.
• Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.

Work Conditions:

• Must be able to frequently walk, sit, stand, use hands to handle or feel, reach with arms, talk and hear.
• Must be able to lift and/or move up to fifty (50) pounds on a regular basis.
• Specific vision abilities required, including close vision, distance vision, peripheral vision, color vision, and depth perception.
• Work is generally performed in a non-smoking casino setting with a higher noise and dust level, depending upon area.
• Evening and/or weekend work required.
• Work environment requires excellent personal hygiene.

Candidates may be eligible for up to a $500 hiring bonus.

How to Apply: Application and resume can be submitted by clicking on APPLY above. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.