EMC ATTENDANT - FULL TIME, YEAR ROUND

BASIC FUNCTIONS AND RESPONSIBILITIES :

Assemble, set up, serve, break down and monitors continental breakfast food and beverages with a personable, courteous and professional manner.

ESSENTIAL JOB FUNCTIONS :

• Engage in a two-way communication and interact effectively with others, from a variety of social, emotional, cultural and intellectual backgrounds
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
• Set up buffet(s) in a timely fashion, before the beginning of service, according to standards or as directed by management.
• Inspect the buffet areas by touch, sight, sound and smell for conformance to prescribed standards of setup and replenishment.
• Maintain the appearance of the buffet and location at all times during service. Replenish all items on the buffet as needed.
• Clean up all spills as quickly as possible.
• Fulfill guest requests for food and beverage items accurately by serving and presenting menu items in a neat and appetizing manner.
• Clear the buffet(s) after the meal. Clean the equipment and return it to secure storage.
• Clean the location according to standards and leave the area presentable and ready for next use.
• Maintain and clean all buffet storage areas on a daily basis as directed by management.
• Anticipate guest's needs and meet them before you are asked.
• Maintain a presence at the location, greet guests in a friendly manner, and be approachable and informative at all times.
• Take responsibility for all Mohonk Mountain House equipment and supplies. Be careful to prevent loss and abuse of any items you use.
• Maintain a polite and pleasant personality.
• Work under crowded noisy conditions and to navigate around guests with loaded trays and potentially hot items.
• Work productively alone and without supervision when necessary.
• Handle small delicate equipment / objects without extraneous movement, contamination or destruction.
• Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
• Answer phones and take food and beverage orders from guests.
• Enter guest orders in a Point of Sale Terminal and enter special requests such as dietary restrictions, allergies, etc.
• Learn standard menu items, describe to the guest in detail and answer guest questions.
• Provide recommendations and suggestions aimed at enhancing the satisfaction of diners such as recommendations about wine pairings.
• Adhere to Mohonk Mountain House's Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Develop and maintain positive working relationships with other staff.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs / inclines, sit, climb up / down ladders or stand for up to 5 hours at a time.
• Negotiate stairs up and down, and uneven pathways while carrying service trays up to 20 / lbs.
• Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 500 feet.
• Lift up to 50 pounds from ground level to waist level and carries a distance of up to 75 feet with / without assistance. Walk up to 7 miles per day.
• Lift and carry 25-35 lbs. to public areas within the hotel.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Maintain a flexible work schedule including days / nights, weekdays / weekends, holidays, and during peak periods of business.
• Demonstrate regular, predictable and punctual attendance during regularly scheduled work hours.
• Work a varying schedule, sometimes on short notice, when needed.

QUALIFICATIONS :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.