What are the responsibilities and job description for the Bi-Lingual Customer Service Representative position at Molly Maid of DFW Metro Northwest?
As a Bi-Lingual Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Your proven bi-lingual (Spanish & English) skills are necessary to coordinate with housekeeping staff. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Schedule estimates & cleans
- Perform marketing functions to sell additional work and earn business
- Return customer calls, respond to customer complaints, and resolve breakage issues
- Perform administrative functions including data entry, payment processing, and supply inventory
- Assist with personnel management, including hiring and recruiting functions
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Bi-Lingual (Spanish & English)
- Minimum two years admin experience
- Strong written and verbal communication skills
- Ability to multi-task in a fast paced environment
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Salary : $30,000 - $40,000
