Demo

Bi-Lingual Customer Service Representative

Resource Employment Solutions
Irving, TX Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 5/13/2025

Job Description

Job Description

Job Title : Bi-Lingual Customer Service Representative (CSR)

Job Type : Full-Time

Pay Rate : $20.00 per hour

Hours : Monday–Friday, 9 AM–5 PM

Location : Irving, TX

Making Connections with Every Call. Bilingual Customer Service Representative Wanted!"

The Bi-Lingual Customer Service Representative plays a pivotal role in driving and coordinating daily operations to meet goals with a customer-first approach. You’ll collaborate with both internal and external partners to address issues arising from order submissions, ensuring excellent service and compliance with company policies and standards.

Key Accountabilities :

  • Order Processing : Manage multi-channel orders and tasks simultaneously with a focus on prompt execution and a positive mindset.
  • Cross-Functional Communication : Regularly update Customer Service, CE warehouse teams, and relevant commercial partners on order status, stock discrepancies, shipping, and delays.
  • Problem-Solving & Efficiency : Identify opportunities for process improvements in order management and liaise with the department manager to implement these changes.
  • Liaison Role : Act as the primary contact for cross-functional teams and ensure orders are executed in line with company goals.
  • Return-to-Vendor (RTV) Process : Issue credit notes and resolve discrepancies in collaboration with the Finance and Customer Service teams.

Order Processing Responsibilities

  • Efficient Order Management : Ensure adherence to shipping timeframes, guidelines, and policies. Approval needed for expedited orders.
  • Coordination Across Teams : Ensure all partners are informed on order allocation, shipment delays, stock levels, and price changes.
  • Warehouse Collaboration : Work closely with the warehouse team to resolve order and shipment issues.
  • Month-End Closing : Assist with invoicing, shipment tracking, coding, research, and auditing as per company guidelines.
  • EDI Processing : Import / export EDI orders using Truecommerce (EDI System), including 856 and 810 transmissions.
  • System & Process Management

  • ERP and EDI Systems : Ensure adherence to ERP (ekon) and EDI (Truecommerce) controls, offering suggestions for system improvements.
  • System Optimization : Communicate with the manager about identifying and improving system processes.
  • Preferred Skills

  • Strong communication and interpersonal skills.
  • Proven ability to build relationships with global teams and external partners .
  • Excellent project management and process improvement skills.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented with strong follow-up and organizational skills.
  • Ability to prioritize and multitask in a dynamic environment .
  • Strong technical skills, with proficiency in ERP and EDI systems.
  • Qualifications & Education

  • Experience : At least 1 year of experience in Customer Service, Distribution Operations, Order Management, or a related field.
  • Education : Associate's Degree in Business or a related field.
  • Required Skills :
  • EDI experience is a must.
  • Strong Excel skills and proficiency in systems such as Ekon and Word .
  • Logistics experience (order processing, warehouse processes, inventory management, etc.).
  • Why Join Us?

    If you are passionate about providing exceptional customer service and thrive in a fast-paced, collaborative environment, we want you on our team. Bring your bilingual communication skills, and let’s achieve success together!

    Resource is an Equal Opportunity Employer EEO AA M / F / Vet / Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO is The Law poster

    Company Description

    For more than 20 years RES has delivered advanced recruiting and staffing solutions in Administration & Clerical, Manufacturing, Light and Heavy Industrial, Accounting, Finance, Engineering, IT, and Aviation & Defense. Our effective strategies include temp-to-hire, direct hire, contract staffing, and project-based workforce solutions to connect you with the top talent in your industry.

    Our dedicated recruiting teams have vast and in-depth knowledge of their specific industry and the skills and experience required to address staffing deficiencies that are unique to your vertical and location. We have cultivated a significant national and global talent database of motivated, resilient, and committed professionals from labor to leadership to help you bolster your existing workforce and position your company for growth and success. We connect you with candidates who can integrate quickly and seamlessly into your organization and help you take it to the next level. We are Resource Employment Solutions.

    Salary : $20

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