What are the responsibilities and job description for the Bi-Lingual Customer Service Representative position at Resource Employment Solutions?
Job Description
Job Description
Job Title : Bi-Lingual Customer Service Representative (CSR)
Job Type : Full-Time
Pay Rate : $20.00 per hour
Hours : Monday–Friday, 9 AM–5 PM
Location : Irving, TX
Making Connections with Every Call. Bilingual Customer Service Representative Wanted!"
The Bi-Lingual Customer Service Representative plays a pivotal role in driving and coordinating daily operations to meet goals with a customer-first approach. You’ll collaborate with both internal and external partners to address issues arising from order submissions, ensuring excellent service and compliance with company policies and standards.
Key Accountabilities :
- Order Processing : Manage multi-channel orders and tasks simultaneously with a focus on prompt execution and a positive mindset.
- Cross-Functional Communication : Regularly update Customer Service, CE warehouse teams, and relevant commercial partners on order status, stock discrepancies, shipping, and delays.
- Problem-Solving & Efficiency : Identify opportunities for process improvements in order management and liaise with the department manager to implement these changes.
- Liaison Role : Act as the primary contact for cross-functional teams and ensure orders are executed in line with company goals.
- Return-to-Vendor (RTV) Process : Issue credit notes and resolve discrepancies in collaboration with the Finance and Customer Service teams.
Order Processing Responsibilities
System & Process Management
Preferred Skills
Qualifications & Education
Why Join Us?
If you are passionate about providing exceptional customer service and thrive in a fast-paced, collaborative environment, we want you on our team. Bring your bilingual communication skills, and let’s achieve success together!
Resource is an Equal Opportunity Employer EEO AA M / F / Vet / Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO is The Law poster
Company Description
For more than 20 years RES has delivered advanced recruiting and staffing solutions in Administration & Clerical, Manufacturing, Light and Heavy Industrial, Accounting, Finance, Engineering, IT, and Aviation & Defense. Our effective strategies include temp-to-hire, direct hire, contract staffing, and project-based workforce solutions to connect you with the top talent in your industry.
Our dedicated recruiting teams have vast and in-depth knowledge of their specific industry and the skills and experience required to address staffing deficiencies that are unique to your vertical and location. We have cultivated a significant national and global talent database of motivated, resilient, and committed professionals from labor to leadership to help you bolster your existing workforce and position your company for growth and success. We connect you with candidates who can integrate quickly and seamlessly into your organization and help you take it to the next level. We are Resource Employment Solutions.
Salary : $20
