What are the responsibilities and job description for the Customer Service Billing and House Cleaning Crew Coordinator position at Molly Maid?
As our Billing and House Cleaning Crew Coordinator, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling billing and processing requests and assisting in the management of the Home Service Professional (HSP's). Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities : Billing Processing
- Deposit entry and set up for banking
- Take billing calls, processing payments database updates such as credit cards, addresses, e-mail and phone changes
- Track & Follow Up on balances owed. Call / Collect customers who fall behind on payments.
- Track and charge lockout fees, cancellation fees etc
- Bring to Managements attention any upcoming appointments who owe high balances
- Print out report & add updates on reasons and any 30 - 60 day outstanding reports status
- Customer database quality control of entries and coding for better management of schedules
- Receive incoming calls in professional and courteous manner
- Schedule estimates & cleans
- Perform marketing functions to sell additional work and earn business
- Perform administrative functions including data entry, payment processing, and supply inventory
- Perform other duties as needed which may include cross-training in related positions
HSP coordination
Job Requirements :
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation : 12.00 Plus bonus scheme
When you put on a Molly Maid® uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
