Seasonal Scooper Lead - key holder

SCOOPER LEAD / KEY HOLDER

Hourly | 25 hours/week | Starting at $25.00/hour | Seasonal through August

This position is open at four of our Seattle shops: Wallingford, Queen Anne, Columbia City/Madrona, and West Seattle. Please let us know your location preference in the application questions.

Our Mission:

At molly moon’s, we're dedicated to making the world a better place, one scoop at a time. Our scoop shops are more than just ice cream parlors; they're multi-generational gathering spaces where happiness and sustainability are at the heart of everything we do. From our kitchen to your cone, each scoop is a testament to the hard work of our dedicated mooncrew, underscored by strong local partnerships, a commitment to sustainable practices, and the finest ingredients. The world is a big place, made smaller, we believe, by the act of sharing a sweet treat with someone you love. 

About the Role: 

Molly Moon’s is hiring Scooper Leads for the summer season—team-oriented, dependable individuals ready to step into a key holder role. This position blends scooping and customer service with added leadership responsibilities like opening and closing the shop, handling cash, leading shifts, and mentoring newer team members. We’re looking for candidates with some prior leadership experience—whether you've officially led shifts, trained new team members, or taken initiative in a fast-paced service environment. You don’t need to have been a manager, but you should be comfortable guiding a team and setting the tone on shift.

This is a seasonal role guaranteed through the end of August, with the possibility of becoming permanent based on performance, team availability, and business needs.

Your Impact: 

The ideal Scooper Lead is self-motivated, team-oriented, and eager for more responsibility. You’ll set the tone for your fellow scoopers by bringing a positive and upbeat attitude to every shift, ensuring that molly moon’s core values are reflected in everything you do. This role offers a clear path for those aiming to move up in the company, with opportunities to advance into the Shop Lead role or other positions within our Career Pathways program.

 Responsibilities:

As a Scooper Lead, you will take on ownership within the shop by managing essential tasks such as opening and closing, counting money, and reconciling cash. You will be a resource for the team, guiding and mentoring scoopers while collaborating closely with the Shop Leader. This role also includes the opportunity to lead shifts, ensuring smooth operations and contributing to a positive and productive environment. Your proactive leadership will help build a stronger, more empowered team while ensuring our shops run at their best.

Customer Service:

• Take charge of the customer experience during your shift, ensuring service standards are met or exceeded. Lead by example in welcoming customers and resolving issues efficiently and professionally.
• Handle customer inquiries and resolve any concerns or issues with professionalism and care.
• Offer samples, menu suggestions, and add-ons with a generous, friendly attitude.
• Welcome and thank every customer, ensuring they feel appreciated and valued.
• Be curious and share what you’ve learned about our ingredients, partnerships, people, and role in the community with our amazing customers.

Ice Cream Scooping:

• Guide and support other scoopers during busy times to ensure speed, quality, and consistency are maintained.
• Accurately and efficiently scoop ice cream into cones or cups, ensuring every item leaving the shop is visually appealing and consistent in size.
• Roll waffle cones, make sundaes, and mix shakes to meet customer expectations.
• Handle and store ice cream products according to safety and hygiene standards.
• Keep calm and scoop on when it gets loud and busy.

Cash Handling:

• Oversee cash handling during your shift, ensuring accuracy and proper procedures are followed by the team.
• Process customer transactions accurately using a cash register, handling various payment methods.
• Provide correct change and receipts to customers.

Teamwork:

• Act as captain when needed, leading shifts and ensuring the team works efficiently and collaboratively.
• Collaborate with other team members to ensure smooth shop operations.
• Communicate effectively with coworkers and management to keep the shop running smoothly.
• Assist in closing duties and cleaning at the end of each shift.

Skills:

Leadership and Responsibility:

• Demonstrates initiative and leadership, guiding and mentoring fellow scoopers during shifts.
• Leads by example, showing a passion for customer service and commitment to excellence in every task.
• Aspires to take on more responsibility, viewing the Scooper Lead role as a steppingstone toward further leadership opportunities.
• Comfortable receiving feedback and using it to grow as a leader.

Customer Service and Communication:

• Strong verbal communication skills, able to clearly and confidently interact with customers and team members.
• Passion for creating a first-class customer experience and resolving customer concerns with professionalism.
• Friendly and upbeat, thriving in a high-energy, fast-paced environment.
• Able to collaborate with shop leaders, scoopers, and management team to ensure smooth operations.

 Operational Skills:

• Confident in handling cash, performing reconciliations, and taking responsibility for shop keys.
• Skilled in multitasking and staying organized, even during busy peak times.
• Proactive in maintaining shop cleanliness and ensuring all tasks are completed to a high standard.
• Able to support the team in efficiently handling long lines and delivering consistent, high-quality products.

Teamwork and Growth Mindset:

• Dedicated to the well-being of the team, taking an active role in promoting a positive and supportive shop environment.
• Committed to personal and professional growth, always looking for ways to improve skills and contribute more to the shop’s success.
• Eager to embrace new challenges, solve problems creatively, and take on additional responsibilities to support the shop and team.

Physical and Mental Resilience:

• Capable of performing repetitive physical tasks and lifting 50 lbs.
• Maintains composure and stays positive under pressure, setting a calm example for the team.
• Demonstrates a growth mindset, constantly striving to learn, improve, and lead effectively.

Qualifications:

• Candidates must be available to work late-night shifts, including closing shifts that are scheduled until midnight.
• Must be available for 25 hours per week, with a minimum of two shifts per week.
  • During the winter, availability for 20 hours per week with a minimum of two shifts is required.
• No planned absences longer than 7 consecutive days between June 1st and August 31st. This includes shifts where coverage might be found (e.g., you cannot take a 10-day vacation by covering some shifts and getting others off).
• Willingness to pick up shifts and occasionally work at other shop locations is strongly preferred.
• Some prior leadership experience—such as shift leading, training, or guiding teammates in a service setting. 
• Candidates must be 18 years or older to qualify for late-night shifts.

COMPENSATION 

• Starting wage: $25.00/hr. to $25.00/hr. (all hires start at the same hourly rate)
• Pay range for molly moon’s scoopers: $25.00/hr. (starting) to $28.92/hr. (2.5 tenure)
• At the 6-month mark following your performance review, if you receive a 2.5% or 3% raise, you'll achieve tenured status and receive an additional $1 increase to your pay.
• Two pay increases per year: 
  • annual merit-based performance increase of between 1%-3%
  • annual cost of living increase based on the Seattle CPI

BENEFITS

• Zero premium, high-quality medical, dental, and vision insurance that work an average of 20 hours per week over a period of 6 weeks. New employees are eligible for health insurance 60 days after the first day of the first full month of employment. 
  1. Molly Moon’s pays 100% of premium for qualifying employees and their children. 
  2. A spouse may also be insured on company plan at the employee’s expense. 
• Paid Sick and Safe Time (PSST):
  1. 16 hours front-loaded at time of hire
  2. Additional PSST accrues at a rate of .03846/hr per hour worked in accordance with Seattle law
• Eligible for vacation PTO after working 6 months 
• Four time and a half holidays per year
• Supplemental paid family leave benefits for employees who qualify for and receive PFML. Molly Moon’s will pay the difference between the PFML benefit and 100% of an employee’s regular hourly earnings for the duration of your ESD approved leave up to a maximum of 18 weeks
• 401k with employer match of 1% in the first year of participation, 2% year 2, and 3% year three. Employees are eligible after 12 consecutive months of employment
• Subsidized ORCA passport available for $10/month
• Childcare subsidies toward the cost of childcare, day care, babysitting, summer camps & other qualifying programs:
  1. up to $1,000 per month / per child for each child under the age of 5 (or pre-K)
  2. up to $4,200 per year / per child for each child between the ages of 5-12
• Up to $50 annual subsidized shoe stipend for non-slip work shoes
• Access to free Employee Assistance Program for all employees starting on their first day of hire. Services include financial planning, counseling, housing and childcare resources and other benefits. 
• Predictable, flexible scheduling, posted either 2 or 4 weeks at a time depending on the season, with the ability to trade shifts and work in different shops
• Many career advancement opportunities in our growing company
• All the ice cream scoops you can eat! 

Molly Moon’s is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.