Process Lead - Customer Service

Requisition ID: 14295 

A Career in Beer:  

Our purpose at Molson Coors Beverage Company is to delight the world’s beer drinkers.   We are the world’s family brewer, brewing and selling our beer for over 350 years around the world. 

We are Talent Brewers - we believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must.  We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So if you get fired up about making a real difference as part of a winning team like we do then we want to hear from you.

The Headlines:

In the role of a Process Lead, Customer Service working in Milwaukee, WI you will be part of the Customer Supply Chain team. You will ensure distributor inventory and order levels are adequate to support retail objectives based on forecasted sales to retail, monitor forecast accuracy and the impact to distributor’s days of inventory, and monitor / manage shipment schedules and processes to ensure efficient and timely delivery of distributor product.

This position reports to the US Customer Service Manager and works closely with the Logistics and Transportation team along with our Supply Chain Planning team.

The Responsibilities:

• Manages an organization of 4-6 direct and indirect reports. Guides and influences Supply Chain professionals in support of developing and execution of the enterprise business plans.  Ensures team is focused and well-trained for delivering expected business results.
• Develops and implements standard supply chain process and procedures that address product supply and availability.  Understands the principles of inventory control, forecast accuracy, and data management.  Proactively monitors trends and patterns that may have impact on the distributor network.
• Balances demand with production availability and manages exception processes to identify issues that require product to be sourced from an alternate source or DOI adjustments.  Leads a team of Customer Service Analysts who provide the main point of contact for MCBC customers and all of their product supply needs.

The Other Qualifications:

• Bachelor’s Degree Manufacturing, Industrial Engineering, Supply Chain or Business required
• 5 years experience of progressive Supply Chain leadership experience
• Possess a proven track record of achievement in a high speed, high volume manufacturing environment, including supply chain management, production planning, forecasting, etc.
• Proven experience managing multi-site and managing multinational teams
• You are confident and competent. You are diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships within the business
• You are serious about delivering results, and take pride in a proven track record in delivering. 
• You embrace strategic thought leadership, and have credibility to influence business leaders in order to add value in delivering solutions to optimize the business
• Experience with ERP systems, Data Warehouse reporting, and Excel is required

Work Perks that You Need to Know About:  

• As the world’s family brewer we have the scale to make big things happen and still get to know  colleagues on a first name basis across the globe
• We play our part to make a difference – from charitable donations to hitting the streets together to build parks – giving back to the community is part of our culture and who we are
• Flexible work programs to ensure a work life balance is maintained
• You can become a Certified Beer Enthusiast through in-house training that includes everything from brewing techniques to beer tasting and food pairings  
• Access to cool brand clothing and swag, top events, beer allotment, an Employee Assistance Program and discount plans
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and vision benefits

• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.