What are the responsibilities and job description for the Founding Solutions Engineer position at Momentic?
Momentic is the most advanced AI platform for automated testing and QA, one of the most tedious tasks in the software development lifecycle. We're already accelerating engineering teams at some of the fastest-growing companies in the world - including Quora, Retool, Podium, Chegg, Runway, and many more.
We’re currently a team of five, looking to hire a solutions engineer to onboard and retain the customers using our platform. You’ll work on a variety of customer issues, and this role will likely entail a combination of customer success, implementations, as well as customer support, with opportunities to change focus as the organization grows. If the prospect of working in a high-ambiguity environment at an early-stage startup excites you, and you are passionate about building products that delight users, we would love to hear from you.
As a founding solutions engineer at Momentic, you will
We’re currently a team of five, looking to hire a solutions engineer to onboard and retain the customers using our platform. You’ll work on a variety of customer issues, and this role will likely entail a combination of customer success, implementations, as well as customer support, with opportunities to change focus as the organization grows. If the prospect of working in a high-ambiguity environment at an early-stage startup excites you, and you are passionate about building products that delight users, we would love to hear from you.
As a founding solutions engineer at Momentic, you will
- Engage with our customers during onboarding, understand any implementation blockers, and stop churn before it happens.
- Answer customer questions and triage issues for engineering.
- Be the voice of the customer by capturing, documenting, and championing new customer requirements and feature requests.
- Write our customer-facing documentation and help guides.
- Manage ongoing relationships with existing customers.
- Be able to immerse yourself in unfamiliar topics and understand complex technical concepts to make informed decisions.
- Possess technical skills such as using APIs, and ideally basic knowledge of Python, JavaScript, and/or SQL.
- Have a high sense of agency and accountability and can prioritize your work without much outside input.
- Be based in San Francisco and able to work regularly from our SoMa office.
- Have great written and verbal communication.
- Be interested in AI and software testing tools.
- Experience onboarding customers onto CI, testing, or other developer tools.
- A background in computer science or software engineering.
- Attractive compensation.
- Generous medical, dental, and vision benefits.
- Paid company holidays, sick time, and unlimited time off.
- Monthly credits to spend on commuting to and from our SoMa office.
- Snacks and beverages are provided in our SF office.
- Daily lunch at a variety of restaurants in the SoMa area.
Salary : $85,000 - $120,000
