Information Technology Coordinator

Founded in 1920, Salesmanship Club of Dallas unites its more than 600 members to strengthen the mental health of children and families. Throughout the year, members focus their efforts to support Momentous Institute which is dedicated to innovative mental health services, education, and professional training to strengthen children, families, and communities.

Uniquely, Salesmanship Club of Dallas is the host organization of an official stop on the PGA TOUR, THE CJ CUP Byron Nelson, which has generated more than $185 million for Momentous Institute.

Through Momentous Institute, Salesmanship Club of Dallas is on track to strengthen the lives of 1,000,000 children and families by 2031.

The Role: The IT Coordinator position provides frontline technology support services to 300 internal users across a broad spectrum of hardware and software applications. With minimal supervision, this candidate will assist in identifying, researching, and resolving technical problems, responding to support request tickets, providing technical assistance, and developing technical documentation for IT-related tools and processes. In addition, this candidate will be responsible for ensuring service desk operates efficiently and will work on service desk related projects.

Momentous Institute offers competitive salary and benefits, and a great working environment grounded in the organization’s core values of Respect, Commitment, Humility, Innovation, and Stewardship.

Responsibilities

·        Evaluate, triage, and respond to requests for technical support from internal users.

·        Prepare, deploy, and maintain desktop hardware, software, peripherals and mobile devices using OS image configuration and deployment standards and other process and automation solutions.

·        Manage and maintain Microsoft 365 and Azure solutions as assigned.

·        Manage inventory to include acquisition, tracking, and decommissioning of workstations, peripherals.  

·        Provide ad hoc training to users in basic hardware and software use. Schedule and conduct new employee IT orientations.

·        Collaborate with team members on policies/procedures, hardware/software, and new technology integration.

·        Provide A/V support for internal and external events and presentations as assigned.

·        Identify areas in need of process documentation and work with those teams to create, document, and train on the process. 

·        Prioritize network security and maintain confidentiality of client/student, staff, and corporate information.

·        Escalate problems and issues outside the position’s defined scope to senior members of the IT team.

·        Maintain knowledge of industry best practices regarding desktop support and network operations.

·        Assist IT Director and Director of Facility Operations with administrative support duties as assigned.

·        Collect and review analytic data in service desk related platforms. Create and maintain reports from IT requests.

Requirements

This position requires the following personal and professional qualities/capabilities:

·        High school diploma and IT job-related coursework from an accredited college, university, or trade school required. Relevant certifications (e.g., CompTIA certs, MCSA) preferred.

·        3 years of professional experience providing direct, in-person user support.

·        Ability to communicate professionally and effectively with individuals of varying levels of technical ability.  

·        Ability to organize, prioritize, and triage support requests received through help desk ticketing system and from other sources.

·        Ability to manage projects independently with minimal supervision.

·        Ability to meet deadlines and manage multiple demands simultaneously; highly organized. 

·        Familiarity with a variety of IT concepts, practices, and procedures including security, networking, desktop, and application support.

·        Strong service orientation.

·        Experience providing technology support in a K-12 school a plus.

·        Must be willing to live in or within a commutable distance to central Dallas, TX. This is an on-site position. Driving between campuses is required.

·        Valid state driver’s license

The ideal candidate will exhibit Shared Services’ core values:

Collaboration, Commitment, Excellence, Service, Respectfulness.

PHYSICAL DEMANDS

The usual and customary methods of performing job functions for this position require the following physical demands: walking, standing, sitting, lifting, carrying, occasionally lifting items above twenty-five pounds. Physical actions may include crawling under desks, stooping, kneeling, crouching, bending at the waist, and reaching up to retrieve equipment.