What are the responsibilities and job description for the Service Secretary - BMW of Chattanooga position at Momentum BMW?
Job Description
Duties and Responsibilities:
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Duties and Responsibilities:
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Qualifications:
- Excellent verbal and written communication skills.
- Background in managing and working with rental fleet vehicles is preferred.
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must be authorized to work in the USA
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's eas
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