Ecommerce Marketplace & Operations Manager

Monarch International, seeks an experienced E-commerce Operations Manager to oversee our daily operations across multiple sales channels. The primary focus is on managing outbound orders and inbound containers. The ideal candidate will oversee our 300 SKU catalog, optimize logistics processes, and ensure smooth operations on Amazon, Wayfair, The Home Depot, Shopify, and Walmart platforms. With extensive knowledge of logistics, strong import experience, and excellent inventory management and forecasting ability, you'll play a crucial role in our continued success.

Key Responsibilities:

• Oversee day-to-day operational management of all outbound orders and inbound containers, ensuring timely processing, accurate fulfillment, and efficient receiving.
• Coordinate with freight forwarders, 3PL providers, and drayage companies to optimize shipping routes, reduce transit times, and manage costs effectively.
• Manage and optimize product listings, performance, and sales strategies across multiple ecommerce platforms including Amazon, Wayfair, The Home Depot, Shopify, and Walmart.
• Implement and maintain inventory control systems to optimize stock levels across all sales channels, reducing carrying costs while preventing stockouts.
• Establish and manage a comprehensive database of all 300 SKUs, ensuring consistency and accuracy of product information, keywords, descriptions, and features across all platforms.
• Implement and utilize project management software (e.g., Notion, ClickUp, or Asana) to streamline operations, develop standard operating procedures, and lead cross-functional teams in executing operational initiatives.
• Monitor and control operational expenses, identifying cost-saving opportunities and ensuring effective budget management.

Requirements:

• Bachelor's degree in Business, Operations Management, or related field
• 5 years of experience in ecommerce logistics and supply chain management, with a proven track record of success in managing multiple ecommerce sales channels
• 5 years of Amazon and other marketplace (Wal-Mart / Wayfair) management
• Strong analytical, problem-solving, communication, and leadership abilities
• Solid understanding of EDI systems, WMS software, QuickBooks Online, and ShipStation
• Ability to critically think through systems issues and resolve technical problems with support assistance
• Strong understanding of emerging technology within ecommerce, including generative AI
• Proficiency in implementing automation using platforms like Zapier and managing accounting/expense requirements