Operations Manager - Ecommerce

Overview

Salary: $63,753.78 - $105,902.12 eligible for bonus plan

Summary

The E-Commerce Fulfillment Operations Manager is responsible for leading all operational aspects of the e-commerce fulfillment process, with a primary focus on the efficient and accurate picking, packing, and shipping of online customer orders. This role also oversees e-commerce inventory management, including replenishment strategies to maintain product availability and minimize order delays. The ideal candidate will leverage existing warehouse automation tools and actively embrace emerging technologies to drive operational efficiency, accuracy, and scalability. The manager leads a team of supervisors and associates in a fast-paced, high-volume distribution environment to achieve service, quality, safety, and cost objectives.

Responsibilities

• Oversee the end-to-end fulfillment process for e-commerce orders, ensuring timely, accurate, and damage-free picking, packing, and shipping.
• Manage e-commerce inventory levels and replenishment processes to maintain stock accuracy, availability, and order fill rates.
• Monitor key performance indicators (KPIs) such as order accuracy, order cycle time, picks per hour, and inventory accuracy; and lead daily operations to meet or exceed targets.
• Leverage warehouse automation tools (e.g., Locus Robotics) and identify opportunities to pilot or implement new technologies that streamline fulfillment workflows, improve accuracy, and increase throughput (e.g. goods to person systems, automated packing tools, etc.).
• Coordinate labor planning and scheduling to align workforce levels with order volume, balancing productivity goals and cost efficiency.
• Develop and implement SOPs specific to e-commerce workflows, including bin replenishment, SKU slotting, order batching, and packing station efficiency.
• Drive continuous improvement (kaizen) initiatives to optimize fulfillment operations, reduce waste, improve order flow, and increase customer satisfaction.
• Lead, coach, and develop a team of supervisors and associates, fostering a culture of accountability, safety, and high performance.
• Partner with Inventory Control and Supply Chain teams to manage product flow, prevent stockouts, and ensure inventory integrity.
• Collaborate with Customer Service and Account Management teams to resolve issues and support service level commitments.
• Ensure safety compliance and maintain a clean, organized, and hazard-free e-commerce fulfillment area.
  
  

Qualifications

• Eight years of demonstrated supervisory or managerial experience in a high volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
• Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to develop and maintain collaborative relations among all levels of an organization.
• Computer literacy with MS Office Suite essential; prior experience with Warehouse Management and Yard Management Systems preferred and Manhatten Scale (WMS) a plus..
• Bachelor’s degree (B.A. / B.S.) from an accredited four-year college or university, or equivalent combination of education and experience.
  
  

Competencies, Working Skills And Attributes

• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Ability to organize and manage multiple priorities.
• Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Demonstrates ability to comply with YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus.
• Communication Skills: Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
  
  

Essential Job Functions

• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Interact with employees and customers in an appropriate manner.
• Use a computer for tasks such as communicating via email and preparing reports and work schedule.
• Review and analyze data and information.
• Plan, prioritize and monitor activities.
• Complete assigned tasks/projects in a timely manner.
• Comply with all Company policies and procedures
  
  

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1 st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more
  
  

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas )

As a part of the NYK Group, Yusen Logistics (Americas) Inc. operates a network that provides specialization in key logistics products to include International Freight Forwarding, Integrated Solutions (Customized Logistics) and Contract Logistics services, along with transportation solutions all while providing complete and seamless US wide coverage. For more information, please visit our website at www.yusen-logistics.com .

Yusen Logistics (Americas) Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.