What are the responsibilities and job description for the Front Desk Coordinator position at MONARCH MEDICAL MANAGEMENT LLC?
LA Health Solutions is an integrated medical facility focused on providing the community with multiple specialty services including orthopedic and neurology care. Our goal is to continue our mission in providing our patients with the highest level of care and compassion they deserve in a personalized setting. Our practice is a full-service provider of comprehensive bone, joint, and muscle care.
We are looking for a professional, service-oriented team player to join our very busy specialty practice in Metairie. As a full-time Front Desk Coordinator, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment. Candidates must be able to coordinate and track a variety of details to provide a seamless patient experience.
The ideal candidate will have an excellent work ethic, be a quick learner, enjoy multi-tasking and staying organized, be flexible, and understand the importance of a positive, courteous and a professional attitude in the workplace. Great attention to detail and clear communication with patients are essential.
If you possess these qualities, please read on. Below is the job description:
General Summary: A non-exempt position responsible for daily patient flow for the practice for whom they work. Must have excellent communication skills for speaking with patients, as well as worker’s compensation adjusters and law firms.
Essential Job Responsibilities:
- Prepares patients for appropriate exams/procedures
- Receive medical records from the patient’s outside treatment and properly place it in the patient’s chart.
- Answer phones and assist with the different requests that are made from the phone calls.
- Schedule new patients for an evaluation to see the orthopedic surgeon. Send out via mail the patient’s “new patient packet” that is filled out prior to the patient’s appointment date preferably.
- Receives and records lab/radiological test results (may include outside medical records) via telephone or computer and ensures that those results and related reports are with the patient’s medical record at the time of the patient’s visit.
- Properly check in and check out all patients being treated, making sure that the most up to date information is in the chart.
- Ensures that exam rooms are clean, stocked, and appropriately set up each day prior to rooming patients. Report any supply orders to management for orders.
- Prepare all patient “packets” prior to the clinic date, complete with a cover sheet on top that explains the information of the patient and reason for treatment today, along with any pending orders or referrals explained. Must ensure that all test results that are not reviewed are provided for the physician to review with the patient at the appointment time.
- Contributes to team effort by accomplishing related results as needed.
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients; Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Other duties as assigned.
Education: High school diploma or equivalent, some college preferred.
Experience: Two or more years of experience in customer service or reception, preferably in a health care environment. Spanish speaking and knowledge of E-Clinical Works a plus.
Job Type: Full-time
Benefits:
- Health, Vision and Dental Insurance after 60 DAYS
- Continued Education Programs
- Paid Time Off and Holiday Paid Time Off
- Retirement Plans
LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
