What are the responsibilities and job description for the Field Service Coordinator position at Monarch Technical Search?
Job Description
Job Description
Description
This position provides day to day support to the field services team. This position will work closely with the field service technician and customers to schedule service work in a timely manner. Will take incoming calls from customers to initiate troubleshooting process with technicians. May review engineering drawings for required parts and part ordering to expedite service. Communicate and collaborate with other departments to ensure service is completed on time.
Essential Duties and Responsibilities
- Coordinate day to day activity for field service team
- Enter customer data and service requests into system
- Track progress of work with field service technicians
- Take incoming calls to coordinate service calls for customers
- Strong attention to detail to communicate requirements to customers and field service technicians\
- Other duties as assigned
Requirements