What are the responsibilities and job description for the Event Coordinator position at Monarch Venues?
About Monarch Venues
Monarch Venues is the premier event center in Northern Utah, known for its exceptional customer service and unforgettable event experiences. We are seeking a dynamic and detail-oriented Event Coordinator to join our team. This role requires a highly organized, customer-focused individual fluent in Spanish and English and passionate about delivering top-tier event experiences.
Position Overview
The Event Coordinator serves as clients' primary point of contact after their event has been booked. This role ensures smooth event execution by managing details, coordinating with staff and vendors, and providing excellent customer service. A successful candidate will be highly organized, proactive, and skilled in sales and client relations.
Responsibilities
- Client Coordination: Manage event details after handoff from the Sales team, including floor plans, timelines, and schedules.
- Final Details Meetings: Conduct in-depth meetings with clients to confirm logistics, ensure accurate details, and address concerns.
· Payment & Financial Oversight: Ensure all client payments are made at least 90 days prior to the event, and
confirm all add-on sales are paid for before the event date.
- Staff & Vendor Management: Verify staff schedules, order linens, and coordinate necessary event equipment and office supplies.
- Customer Service & Sales: Provide outstanding customer service and handle all client up-sells after client contracts are signed.
- Event Execution & Closeout: Process refunds for client damage deposits and ensure proper event closeout procedures.
- Communication & Organization: Maintain detailed event notes, respond to emails within 24 hours, and act as a strong leader and role model for the team.
- Evening & Weekend Availability: Must be available for some evening shifts as required by the event schedule.
Qualifications
- Bilingual: Must be fluent in Spanish and English.
- Customer Service Expertise: Prior experience in event planning, hospitality, or a client-facing role is preferred.
- Sales Skills: Ability to confidently handle client up-sells and additional event services.
- Strong Organizational Skills: Ability to manage multiple events simultaneously with attention to detail.
- Tech-Savvy: Comfortable with event management software, email communication, and general office technology.
- Leadership Qualities: Ability to lead by example and foster a positive team environment.
Why Join Monarch Venues?
- Competitive hourly wage commission on up-sells
- Opportunity to work at Northern Utah’s premier event venue
- Collaborative and supportive team environment
- Growth opportunities within the company
To Apply:
If you are a customer-focused professional with strong organizational skills and a passion for events, we want to hear from you! Submit your resume and a cover letter detailing your experience in event coordination to info@themonarchogden.com