What are the responsibilities and job description for the E-Commerce Key Account Manager position at Mondi Group?
Summary:As a Key Account Manager, you will be responsible for managing and developing relationships with key eCommerce customers in North America to drive revenue growth and ensure customer satisfaction. You will serve as the primary point of contact for designated accounts, understanding their needs, providing solutions, and coordinating internal resources to meet their requirements. Your strategic approach to account management will help strengthen our position as a preferred partner in the packaging industry.This position will report into the Romeoville, IL HQ offices but home-based office location may be possible within the US provided candidate has reasonable access to a regional/major airport.
Your Mission:
- Develop and execute strategic account plans for key eCommerce customers, aligned with the company's sales objectives.
- Build and nurture strong relationships with key stakeholders at customer organizations, including executives, procurement managers, and packaging leaders.
- Understand the unique needs and challenges of each account, and proactively propose innovative packaging solutions to address their requirements.
- Collaborate with cross-functional teams, including sales, marketing, design, production, and logistics, to deliver integrated solutions that meet customer expectations.
- Drive sales growth by identifying upsell and cross-sell opportunities within key accounts, leveraging the full range of our product portfolio and service offerings.
- Negotiate pricing, contracts, and terms of agreements with customers to ensure mutual benefit and long-term partnerships.
- Monitor account performance, track sales metrics, and analyze market trends to identify risks and opportunities for revenue enhancement.
- Provide timely and accurate forecasts, reports, and updates on key account activities to senior management.
- Address customer inquiries, concerns, and issues promptly and professionally, serving as a trusted advisor and problem-solver.
Profile description:
Your Profile:
- Proven track record of success in key account management or sales roles within E-Commerce space, with at least 5 years of experience.
- Strong interpersonal skills and relationship-building abilities, with a customer-centric approach and a focus on delivering exceptional service.
- Excellent communication and negotiation skills, with the ability to articulate value propositions and influence decision-makers.
- Strategic thinking and analytical mindset, with the ability to identify opportunities, solve problems, and drive results.
- Proficiency in CRM software and Microsoft Office suite, with experience in managing sales pipelines, forecasts, and reports. SAP proficiency is a plus.
- Ability to work collaboratively in a matrix environment and adapt to changing priorities and market dynamics.
- Bachelor’s degree required.
Our Offer:
- Salary Range $96 -108k
- Comprehensive Benefits package including full Medical, Dental, Vision, and Life Insurance.
- Robust 401K Retirement Savings, fully vested and company match.
- An interesting job within the packaging & paper industry.
- Opportunities for professional growth.
Salary : $96,000 - $108,000
